Dell May Use Google+ Hangouts for Customer Service
Dell founder and CEO Michael Dell pleasantly surprised his new Google+ followers when he suggested that the computer manufacturer might use Google+ Hangouts for...
Customer Service
Why Hold Music Sounds Horrible [Tech Support]
We've all called into customer service at one time or another and spent 15 minutes listening to awful hold music. We're note talking about the taste in music. N...
Apple Out of Box Experience Continues Months Later with a Phone Call
One of the biggest things we hit on in our previous MacBook Air coverage is the out of the bo experience that you get with a new Apple computer. From the quick ...
Apple Genius Bars Coming to Best Buy?
According to a rumor, Apple will be exporting its Genius Bar to a Best Buy near you. This comes from “an anonymous tipster who works at a Best Buy” who informed...
Which Computer Company Has the Best Customer Service
Every year, LAPTOP Magazine completes a detailed test of all the major notebook vendors' support phone lines and web resources. Titled the 2010 Tech Support Sho...
What are we insuring with extended service contracts?
How many of us have had this conversation over Christmas when we were buying a new electronic device? Clerk: That will be $$$, are you interested in our serv...
Abusive Notebook User
Moron Sometimes the customer is wrong, really wrong. Some idiot can’t figure out how to turn off his mommy’s notebook and takes his aggressions out on a VERY patient Dell rep.