Gateway said it’sÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ earned the number one designation in Technology Business Research’s (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Notebooks. GatewayÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ says itsÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ investment in products and services for the professional market is paying off and resonating with customers.
According to TBR’s current study for notebooks, Gateway wasÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ recognized forÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ its approach to customer service with a record high in phone support, which is 100-percent based in North America.ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ The company received its highest scores to date in parts availability, hardware reliability, notebook value and product design.ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ Gateway was also recognized for its ease of doing business and for being fast to market with innovative new products.
“We place a high level of importance on understanding our customer’s needs and developing solutions that exceed their expectations,” said Ed Coleman, Gateway’s chief executive officer.ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ “We look forward to continuing to make an impact in the Professional market with our 100 percent North American-based technical support and a Best Practices Support Center staffed with high-level technicians. We’re especially gratified to see that our investments in the Professional market in recent years are reaping rewards.”
“Gateway has established a unique reputation in the Professional market for its customer service,” said Julie Perron, Technology Business Research.ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ “Over the past year, Gateway has made a number of smart moves aimed at increasing customer satisfaction and providing superior customer service.ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚ Having made significant progress across almost every category in the past year, Gateway has earned its place as the leader in customer service.”ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚