Tag: Customer Service
Dell May Use Google+ Hangouts for Customer Service
Dell founder and CEO Michael Dell pleasantly surprised his new Google+ followers when he suggested that the computer manufacturer might use Google+ Hangouts for customer service. Hangouts is the new multi-user video chat tool that is a part of Google+ the new upstart social networking service designed to compete with Facebook and Twitter. Michael Dell’s [...]
![Why Hold Music Sounds Horrible [Tech Support]](http://notebooks.com/wp-content/themes/notebooks/scripts/timthumb.php?src=http://notebooks.com/wp-content/uploads/2011/03/hold-music.jpg&w=150&h=150&zc=1 "Why Hold Music Sounds Horrible [Tech Support]")
Why Hold Music Sounds Horrible [Tech Support]
We’ve all called into customer service at one time or another and spent 15 minutes listening to awful hold music. We’re note talking about the taste in music. No, we’re talking about the hold music that often sounds like a poorly tuned FM station being pulled in with tin foil. You know the type. It [...]
Apple Out of Box Experience Continues Months Later with a Phone Call
One of the biggest things we hit on in our previous MacBook Air coverage is the out of the bo experience that you get with a new Apple computer. From the quick setup to the included iLife applications, the experience of actually getting to use your MacBook is far ahead of the competition, and the [...]
Apple Genius Bars Coming to Best Buy?
According to a rumor, Apple will be exporting its Genius Bar to a Best Buy near you. This comes from “an anonymous tipster who works at a Best Buy” who informed TUAW that his store’s Apple representative told him the Apple store part of Best Buy would be changing during the Spring. The section of [...]
Which Computer Company Has the Best Customer Service
Every year, LAPTOP Magazine completes a detailed test of all the major notebook vendors’ support phone lines and web resources. Titled the 2010 Tech Support Showdown, this report highlights the good and the bad of notebook tech support. The Test Twelve big-name notebook vendors were the subject of this test. To test the phone support [...]
What are we insuring with extended service contracts?
How many of us have had this conversation over Christmas when we were buying a new electronic device? Clerk: That will be $$$, are you interested in our service plan for only $99? You: What will that do for me? Clerk: Well, it will protect your device in case of damage or repair for X [...]
Abusive Notebook User
Moron Sometimes the customer is wrong, really wrong. Some idiot can’t figure out how to turn off his mommy’s notebook and takes his aggressions out on a VERY patient Dell rep.
