Comments on: Live.com Answers Questions About HP/Live.com 40% Black Friday Rebates http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/?utm_source=rss&utm_medium=rss&utm_campaign=livecom-answers-questions-about-hplivecom-40-black-friday-rebates Notebooks and Laptops News, Deals and Reviews Thu, 17 May 2012 19:06:28 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Live.com CashBack: Black Friday Disaster Still Affecting HP Customers | Notebooks.com http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10140 Live.com CashBack: Black Friday Disaster Still Affecting HP Customers | Notebooks.com Thu, 29 Jan 2009 01:23:32 +0000 http://www.notebooks.com/?p=2288#comment-10140 [...] Live.com Answers Questions About HP/Live.com 40% Black Friday Rebates. [...] [...] Live.com Answers Questions About HP/Live.com 40% Black Friday Rebates. [...]

]]> By: ackmiller http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10139 ackmiller Thu, 11 Dec 2008 16:39:14 +0000 http://www.notebooks.com/?p=2288#comment-10139 I finally received the 40% cashback pending in my cashback account. I sent a 3rd email yesterday to the cashbk(at)microsoft.com address and this morning I had an email from one of their employees saying I received the rebate and sure enough, it is now showing in my cashback account. I am not sure if my 3rd email spurred them to take action of if I was simply in queue waiting to be helped, but either way I am very happy to have this resolved. This morning's reply and subsequent cashback rebate were the first time I received any feedback from Microsoft (except for the canned automated reply). Prior to today I never had 3% or any other amount pending in my cashback account. Now I don't have to return the HP items I purchased as a Christmas gift for my wife. This has left a bittersweat taste in my mouth about the live.com cashback program, but I can't say I wouldn't use this service again should such a sweet deal come around again (40% off your HP order is hard to turn down). For those still waiting, hang in there, you have until after Christmas to return your laptops, and if you can I suggest waiting a while longer before sending back your hardware (assuming you really want the hardware and aren't itching to stick it to HP by returning your purchases). I finally received the 40% cashback pending in my cashback account. I sent a 3rd email yesterday to the cashbk(at)microsoft.com address and this morning I had an email from one of their employees saying I received the rebate and sure enough, it is now showing in my cashback account. I am not sure if my 3rd email spurred them to take action of if I was simply in queue waiting to be helped, but either way I am very happy to have this resolved. This morning’s reply and subsequent cashback rebate were the first time I received any feedback from Microsoft (except for the canned automated reply). Prior to today I never had 3% or any other amount pending in my cashback account. Now I don’t have to return the HP items I purchased as a Christmas gift for my wife. This has left a bittersweat taste in my mouth about the live.com cashback program, but I can’t say I wouldn’t use this service again should such a sweet deal come around again (40% off your HP order is hard to turn down). For those still waiting, hang in there, you have until after Christmas to return your laptops, and if you can I suggest waiting a while longer before sending back your hardware (assuming you really want the hardware and aren’t itching to stick it to HP by returning your purchases).

]]> By: ackmiller http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10150 ackmiller Thu, 11 Dec 2008 16:39:00 +0000 http://www.notebooks.com/?p=2288#comment-10150 I finally received the 40% cashback pending in my cashback account. I sent a 3rd email yesterday to the cashbk(at)microsoft.com address and this morning I had an email from one of their employees saying I received the rebate and sure enough, it is now showing in my cashback account. I am not sure if my 3rd email spurred them to take action of if I was simply in queue waiting to be helped, but either way I am very happy to have this resolved. This morning's reply and subsequent cashback rebate were the first time I received any feedback from Microsoft (except for the canned automated reply). Prior to today I never had 3% or any other amount pending in my cashback account. Now I don't have to return the HP items I purchased as a Christmas gift for my wife. This has left a bittersweat taste in my mouth about the live.com cashback program, but I can't say I wouldn't use this service again should such a sweet deal come around again (40% off your HP order is hard to turn down). For those still waiting, hang in there, you have until after Christmas to return your laptops, and if you can I suggest waiting a while longer before sending back your hardware (assuming you really want the hardware and aren't itching to stick it to HP by returning your purchases). I finally received the 40% cashback pending in my cashback account. I sent a 3rd email yesterday to the cashbk(at)microsoft.com address and this morning I had an email from one of their employees saying I received the rebate and sure enough, it is now showing in my cashback account. I am not sure if my 3rd email spurred them to take action of if I was simply in queue waiting to be helped, but either way I am very happy to have this resolved. This morning’s reply and subsequent cashback rebate were the first time I received any feedback from Microsoft (except for the canned automated reply). Prior to today I never had 3% or any other amount pending in my cashback account. Now I don’t have to return the HP items I purchased as a Christmas gift for my wife. This has left a bittersweat taste in my mouth about the live.com cashback program, but I can’t say I wouldn’t use this service again should such a sweet deal come around again (40% off your HP order is hard to turn down). For those still waiting, hang in there, you have until after Christmas to return your laptops, and if you can I suggest waiting a while longer before sending back your hardware (assuming you really want the hardware and aren’t itching to stick it to HP by returning your purchases).

]]> By: TaraW http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10138 TaraW Sat, 06 Dec 2008 17:02:00 +0000 http://www.notebooks.com/?p=2288#comment-10138 I for one am totally confused by their statements that they have "reached out to all affected customers whose e-mail addresses and purchase details you have on file." I've sent numerous e-mails to them. Is the following automoated letter I received below what they mean by reaching out? Hello, Thank you for contacting Live Search cashback Customer Support. We have received your service request. We want to assure you that your issue is very important to us. Our agents respond to all service requests in the order in which they are received. We appreciate your patience. Please note that submitting another ticket on the same issue will not expedite service. You should receive an e-mail from a Customer Support agent within 3-5 business days. In the meantime, please review our FAQ's here Thank you for your patience. The Live Search cashback Customer Support Team * Please note this is an unmonitored mailbox OR Is this letter from Microsoft that I received this morning what they mean by the term "reaching out"? We apologize that we have not responded to you regarding the ticket that you opened with us. We are diligently working to reach everyone as quickly as possible. Please bear in mind that we work on the oldest issues first. Therefore, opening a new ticket about an existing issue will not expedite the process. Your original ticket should be your only point of contact. We appreciate your continued patience while we work through these issues. Thank you, Ellen L I would like some clarification on this "reaching out" issue because neither of these letters tells me that my order will be processed correctly and i will recieve the 40% Cashback from Microsoft. That is what I really want to know. Especially since my computer shipped this morning from HP. How hard is it to tell us that? Do I need to just return it when it arrives or am I getting my cashback. Microsoft hasn't reached out and touched me because I still don't know anything. I for one am totally confused by their statements that they have “reached out to all affected customers whose e-mail addresses and purchase details you have on file.” I’ve sent numerous e-mails to them. Is the following automoated letter I received below what they mean by reaching out?

Hello,

Thank you for contacting Live Search cashback Customer Support. We have received your service request.

We want to assure you that your issue is very important to us. Our agents respond to all service requests in the order in which they are received. We appreciate your patience. Please note that submitting another ticket on the same issue will not expedite service.

You should receive an e-mail from a Customer Support agent within 3-5 business days. In the meantime, please review our FAQ’s here

Thank you for your patience.

The Live Search cashback Customer Support Team

* Please note this is an unmonitored mailbox

OR Is this letter from Microsoft that I received this morning what they mean by the term “reaching out”?

We apologize that we have not responded to you regarding the ticket that you opened with us. We are diligently working to reach everyone as quickly as possible.

Please bear in mind that we work on the oldest issues first. Therefore, opening a new ticket about an existing issue will not expedite the process. Your original ticket should be your only point of contact. We appreciate your continued patience while we work through these issues.

Thank you,

Ellen L

I would like some clarification on this “reaching out” issue because neither of these letters tells me that my order will be processed correctly and i will recieve the 40% Cashback from Microsoft. That is what I really want to know. Especially since my computer shipped this morning from HP. How hard is it to tell us that? Do I need to just return it when it arrives or am I getting my cashback. Microsoft hasn’t reached out and touched me because I still don’t know anything.

]]> By: TaraW http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10149 TaraW Sat, 06 Dec 2008 17:02:00 +0000 http://www.notebooks.com/?p=2288#comment-10149 I for one am totally confused by their statements that they have "reached out to all affected customers whose e-mail addresses and purchase details you have on file." I've sent numerous e-mails to them. Is the following automoated letter I received below what they mean by reaching out? Hello, Thank you for contacting Live Search cashback Customer Support. We have received your service request. We want to assure you that your issue is very important to us. Our agents respond to all service requests in the order in which they are received. We appreciate your patience. Please note that submitting another ticket on the same issue will not expedite service. You should receive an e-mail from a Customer Support agent within 3-5 business days. In the meantime, please review our FAQ's here Thank you for your patience. The Live Search cashback Customer Support Team * Please note this is an unmonitored mailbox OR Is this letter from Microsoft that I received this morning what they mean by the term "reaching out"? We apologize that we have not responded to you regarding the ticket that you opened with us. We are diligently working to reach everyone as quickly as possible. Please bear in mind that we work on the oldest issues first. Therefore, opening a new ticket about an existing issue will not expedite the process. Your original ticket should be your only point of contact. We appreciate your continued patience while we work through these issues. Thank you, Ellen L I would like some clarification on this "reaching out" issue because neither of these letters tells me that my order will be processed correctly and i will recieve the 40% Cashback from Microsoft. That is what I really want to know. Especially since my computer shipped this morning from HP. How hard is it to tell us that? Do I need to just return it when it arrives or am I getting my cashback. Microsoft hasn't reached out and touched me because I still don't know anything. I for one am totally confused by their statements that they have “reached out to all affected customers whose e-mail addresses and purchase details you have on file.” I’ve sent numerous e-mails to them. Is the following automoated letter I received below what they mean by reaching out?

Hello,

Thank you for contacting Live Search cashback Customer Support. We have received your service request.

We want to assure you that your issue is very important to us. Our agents respond to all service requests in the order in which they are received. We appreciate your patience. Please note that submitting another ticket on the same issue will not expedite service.

You should receive an e-mail from a Customer Support agent within 3-5 business days. In the meantime, please review our FAQ’s here

Thank you for your patience.

The Live Search cashback Customer Support Team

* Please note this is an unmonitored mailbox

OR Is this letter from Microsoft that I received this morning what they mean by the term “reaching out”?

We apologize that we have not responded to you regarding the ticket that you opened with us. We are diligently working to reach everyone as quickly as possible.

Please bear in mind that we work on the oldest issues first. Therefore, opening a new ticket about an existing issue will not expedite the process. Your original ticket should be your only point of contact. We appreciate your continued patience while we work through these issues.

Thank you,

Ellen L

I would like some clarification on this “reaching out” issue because neither of these letters tells me that my order will be processed correctly and i will recieve the 40% Cashback from Microsoft. That is what I really want to know. Especially since my computer shipped this morning from HP. How hard is it to tell us that? Do I need to just return it when it arrives or am I getting my cashback. Microsoft hasn’t reached out and touched me because I still don’t know anything.

]]> By: Steve http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10137 Steve Fri, 05 Dec 2008 20:58:43 +0000 http://www.notebooks.com/?p=2288#comment-10137 They are not restarting the 40% promotion as promised, people let's start contacting Microsoft on this flip flopping response. They are not restarting the 40% promotion as promised, people let’s start contacting Microsoft on this flip flopping response.

]]> By: Steve http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10148 Steve Fri, 05 Dec 2008 20:58:00 +0000 http://www.notebooks.com/?p=2288#comment-10148 They are not restarting the 40% promotion as promised, people let's start contacting Microsoft on this flip flopping response. They are not restarting the 40% promotion as promised, people let’s start contacting Microsoft on this flip flopping response.

]]> By: Xavier http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10136 Xavier Fri, 05 Dec 2008 07:24:16 +0000 http://www.notebooks.com/?p=2288#comment-10136 Same here- they canceled my 3% saying that the order had been returned. Then an hour later I got the email w/40% credit. Same here- they canceled my 3% saying that the order had been returned. Then an hour later I got the email w/40% credit.

]]> By: Xavier http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10147 Xavier Fri, 05 Dec 2008 07:24:00 +0000 http://www.notebooks.com/?p=2288#comment-10147 Same here- they canceled my 3% saying that the order had been returned. Then an hour later I got the email w/40% credit. Same here- they canceled my 3% saying that the order had been returned. Then an hour later I got the email w/40% credit.

]]> By: dan http://notebooks.com/2008/12/03/livecom-answers-questions-about-hplivecom-40-black-friday-rebates/#comment-10135 dan Fri, 05 Dec 2008 06:24:49 +0000 http://www.notebooks.com/?p=2288#comment-10135 I just got my 3% changed to 40% cashback today. I had frankly given up hope, but better late than never. Their servers must have been overwhelmed with the amount of people trying to get through. I just got my 3% changed to 40% cashback today. I had frankly given up hope, but better late than never. Their servers must have been overwhelmed with the amount of people trying to get through.

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