http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/?utm_source=rss&utm_medium=rss&utm_campaign=my-apple-curse-strikes-again-but-apple-store-saves-the-day Notebooks and Laptops News, Deals and Reviews Thu, 17 May 2012 19:06:28 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-30456 What would be a satisfactory solution for you? – The Importance of Empathic Employee Behavior | Customer Experience Academy Wed, 17 Aug 2011 16:17:29 +0000 http://www.notebooks.com/?p=3081#comment-30456 [...] from Notebooks.com provides a great example of a concrete manifestation of empathic employees providing extraordinary customer service. He shares his story of a broken [...] [...] from Notebooks.com provides a great example of a concrete manifestation of empathic employees providing extraordinary customer service. He shares his story of a broken [...]

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5369 My 9th iPhone in Less Than 3 Years | GottaBeMobile.com Mon, 08 Mar 2010 09:49:21 +0000 http://www.notebooks.com/?p=3081#comment-5369 [...] You can read about how a lemon MacBook Pro was replaced after failing three times a little over a year ago at over at Notebooks.com. [...] [...] You can read about how a lemon MacBook Pro was replaced after failing three times a little over a year ago at over at Notebooks.com. [...]

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5368 New Uni-Body MacBook Pro: 10 Imperfections that Affect Real Life Usage | Notebooks.com Mon, 24 Nov 2008 21:25:28 +0000 http://www.notebooks.com/?p=3081#comment-5368 [...] it’s far from perfect. I know I shouldn’t be complaining too much considering Apple replaced my old MacBook Pro with the new 2.53GHz uni-body MacBook Pro free of charge, but there are a few things that really bug [...] [...] it’s far from perfect. I know I shouldn’t be complaining too much considering Apple replaced my old MacBook Pro with the new 2.53GHz uni-body MacBook Pro free of charge, but there are a few things that really bug [...]

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5347 Xavier Mon, 10 Nov 2008 19:50:58 +0000 http://www.notebooks.com/?p=3081#comment-5347 @unfair- The Genius did council her that it'd be cheaper to repair the machine instead of buying a new one. I think the girl wanted a new MacBook (faster, nicer, etc.). She would've still needed to buy a new battery ($99), the hard drive (Apple charges $300 for parts/labor) was working sporadically and I'm going to have to replace it. I just picked it up today and it does work, but it clearly has some issues. Apple didn't replace the drive, just the case. @unfair-
The Genius did council her that it’d be cheaper to repair the machine instead of buying a new one. I think the girl wanted a new MacBook (faster, nicer, etc.). She would’ve still needed to buy a new battery ($99), the hard drive (Apple charges $300 for parts/labor) was working sporadically and I’m going to have to replace it. I just picked it up today and it does work, but it clearly has some issues. Apple didn’t replace the drive, just the case.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5370 Xavier Mon, 10 Nov 2008 19:50:00 +0000 http://www.notebooks.com/?p=3081#comment-5370 @unfair- The Genius did council her that it'd be cheaper to repair the machine instead of buying a new one. I think the girl wanted a new MacBook (faster, nicer, etc.). She would've still needed to buy a new battery ($99), the hard drive (Apple charges $300 for parts/labor) was working sporadically and I'm going to have to replace it. I just picked it up today and it does work, but it clearly has some issues. Apple didn't replace the drive, just the case. @unfair-
The Genius did council her that it’d be cheaper to repair the machine instead of buying a new one. I think the girl wanted a new MacBook (faster, nicer, etc.). She would’ve still needed to buy a new battery ($99), the hard drive (Apple charges $300 for parts/labor) was working sporadically and I’m going to have to replace it. I just picked it up today and it does work, but it clearly has some issues. Apple didn’t replace the drive, just the case.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5361 Xavier Mon, 10 Nov 2008 19:47:41 +0000 http://www.notebooks.com/?p=3081#comment-5361 Dan- I've had several Apple products fail miserably and have blogged about it. Unfortunately, virtually every brand has DOA and defective products. Why I'm happy about the customer service here is not only the final resolution, but the speed of the resolution. As I said, I wish some of the other notebook manufacturers had stores so they could do similar turnarounds. Of course Sony has stores, but I've never brought a VAIO in for repair and as far as I know they don't do repair on site. Dan- I’ve had several Apple products fail miserably and have blogged about it. Unfortunately, virtually every brand has DOA and defective products.
Why I’m happy about the customer service here is not only the final resolution, but the speed of the resolution.
As I said, I wish some of the other notebook manufacturers had stores so they could do similar turnarounds.
Of course Sony has stores, but I’ve never brought a VAIO in for repair and as far as I know they don’t do repair on site.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5383 Xavier Mon, 10 Nov 2008 19:47:00 +0000 http://www.notebooks.com/?p=3081#comment-5383 Dan- I've had several Apple products fail miserably and have blogged about it. Unfortunately, virtually every brand has DOA and defective products. Why I'm happy about the customer service here is not only the final resolution, but the speed of the resolution. As I said, I wish some of the other notebook manufacturers had stores so they could do similar turnarounds. Of course Sony has stores, but I've never brought a VAIO in for repair and as far as I know they don't do repair on site. Dan- I’ve had several Apple products fail miserably and have blogged about it. Unfortunately, virtually every brand has DOA and defective products.
Why I’m happy about the customer service here is not only the final resolution, but the speed of the resolution.
As I said, I wish some of the other notebook manufacturers had stores so they could do similar turnarounds.
Of course Sony has stores, but I’ve never brought a VAIO in for repair and as far as I know they don’t do repair on site.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5358 DanF Mon, 10 Nov 2008 17:49:42 +0000 http://www.notebooks.com/?p=3081#comment-5358 What is amazing to me is this is the second story that I've heard of Apple with unbelievably bad hardware quality, and yet the owner is happy due to customer service. Personally I just buy hardware that runs for years without problems and skip the whole ordeal (my last system ran for 7 years with no problems, retired it still running like a champ to get faster stuff)... I'm glad that they are able to compensate for terrible build quality with head count. What is amazing to me is this is the second story that I’ve heard of Apple with unbelievably bad hardware quality, and yet the owner is happy due to customer service. Personally I just buy hardware that runs for years without problems and skip the whole ordeal (my last system ran for 7 years with no problems, retired it still running like a champ to get faster stuff)… I’m glad that they are able to compensate for terrible build quality with head count.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5380 DanF Mon, 10 Nov 2008 17:49:00 +0000 http://www.notebooks.com/?p=3081#comment-5380 What is amazing to me is this is the second story that I've heard of Apple with unbelievably bad hardware quality, and yet the owner is happy due to customer service. Personally I just buy hardware that runs for years without problems and skip the whole ordeal (my last system ran for 7 years with no problems, retired it still running like a champ to get faster stuff)... I'm glad that they are able to compensate for terrible build quality with head count. What is amazing to me is this is the second story that I’ve heard of Apple with unbelievably bad hardware quality, and yet the owner is happy due to customer service. Personally I just buy hardware that runs for years without problems and skip the whole ordeal (my last system ran for 7 years with no problems, retired it still running like a champ to get faster stuff)… I’m glad that they are able to compensate for terrible build quality with head count.

]]> http://notebooks.com/2008/11/07/my-apple-curse-strikes-again-but-apple-store-saves-the-day/#comment-5356 unfair? Mon, 10 Nov 2008 16:54:27 +0000 http://www.notebooks.com/?p=3081#comment-5356 why did the genius NOT repair the girl's MacBook under the extended warranty? Did they just see an easy sale and pronounce the machine dead to close the sale? That's disappointing. why did the genius NOT repair the girl’s MacBook under the extended warranty? Did they just see an easy sale and pronounce the machine dead to close the sale? That’s disappointing.

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