same story here. I have placed an order for Dell inspiron 15, and it has already been delayed, even before production began. I have mailed Dell thrice but haven’t received satisfactory reponse yet.

same story here. I have placed an order for Dell inspiron 15, and it has already been delayed, even before production began. I have mailed Dell thrice but haven’t received satisfactory reponse yet.

For myself, I would be a lot more understanding if I would have known upfront. If they would have told me that I would be waiting longer because I ordered a special color that takes longer than normal, I would have understood. Instead, they are making themselves look horrible.

When I call customer service, I get a very scripted response. In fact, you can hear their frustration in their voices when you are keeping them on the phone too long. (Perhaps they are being timed) The last lady I spoke to finally told me that my unit was in the last part of the “production” stage. When I asked her what stage that was, she started squirming. After I pushed the issue, she finally told me that my laptop was in the boxing stage. I found that quite interesting considering I had just called the automated system and it told me that my system was in the “build” stage.

I firmly believe the customer service people can not tell us anymore than what we can visually see on the internet. I also asked the customer care professional if there was anything that she could tell me about my laptop that I couldn’t figure out myself by looking on-line & she could not tell me anymore.

I was hoping since I ordered my laptop after the Christmas rush I would be a bit more fortunate in receiving it in a timely manner.

I am really trying to be patient through all of the delays, because I spent a lot of time picking out the color pattern I wanted and the system. This was my gift to myself for graduation from College. I wanted to have it in time for me to start my Master’s program. . . . not much luck!!

Now I am just wishing the unit comes in functioning properly and everything runs smoothly. . . . I will be very upset if it does not.

If anyone else is experiencing this problem with the Studio 1537, please share your story.

Thank you.

For myself, I would be a lot more understanding if I would have known upfront. If they would have told me that I would be waiting longer because I ordered a special color that takes longer than normal, I would have understood. Instead, they are making themselves look horrible.

When I call customer service, I get a very scripted response. In fact, you can hear their frustration in their voices when you are keeping them on the phone too long. (Perhaps they are being timed) The last lady I spoke to finally told me that my unit was in the last part of the “production” stage. When I asked her what stage that was, she started squirming. After I pushed the issue, she finally told me that my laptop was in the boxing stage. I found that quite interesting considering I had just called the automated system and it told me that my system was in the “build” stage.

I firmly believe the customer service people can not tell us anymore than what we can visually see on the internet. I also asked the customer care professional if there was anything that she could tell me about my laptop that I couldn’t figure out myself by looking on-line & she could not tell me anymore.

I was hoping since I ordered my laptop after the Christmas rush I would be a bit more fortunate in receiving it in a timely manner.

I am really trying to be patient through all of the delays, because I spent a lot of time picking out the color pattern I wanted and the system. This was my gift to myself for graduation from College. I wanted to have it in time for me to start my Master’s program. . . . not much luck!!

Now I am just wishing the unit comes in functioning properly and everything runs smoothly. . . . I will be very upset if it does not.

If anyone else is experiencing this problem with the Studio 1537, please share your story.

Thank you.

I am so utterly ticked-off, I can hardly contain myself. I ordered a Dell laptop for a holiday gift for my little girl…I ordered BEFORE the mad holiday rush, and BEFORE black Friday. It has been delayed 4 times…I have emailed Dell 3 times…each time only getting an automatic response. I have called them 6 times, and was transferred thru the same department customer care center 11 times. Never leaving the same department – just going around in circles. It got to the point I actually had to laugh out loud…so obvious. They could have at least transferred me to different departments.

I have to say, this is by FAR the worst customer service experience I have ever had!! – bottom line. They could give a X#@(. They don’t try to help you replace your product with something else they may be ready to ship – or at least ship earlier. They don’t tell you why your order is delayed. They don’t even want to talk to you.

You know; if one looks thru history. Looks at how many companies have gone under because of severe poor customer service – or because of promoting an item, and not being prepared for delivery promises…or even posting ‘guaranteed’ shipment dates, then not following thru…one would see Dell is going to have some serious issues.

I wish I had the power to single handedly force them to talk to their customers – to force them to have to deal with the issue – to show them, they cannot, nor should not be allowed to ‘BS’ the world.

Is anyone else having this 2008 issue?? – is there anything we can do?

I am so utterly ticked-off, I can hardly contain myself. I ordered a Dell laptop for a holiday gift for my little girl…I ordered BEFORE the mad holiday rush, and BEFORE black Friday. It has been delayed 4 times…I have emailed Dell 3 times…each time only getting an automatic response. I have called them 6 times, and was transferred thru the same department customer care center 11 times. Never leaving the same department – just going around in circles. It got to the point I actually had to laugh out loud…so obvious. They could have at least transferred me to different departments.

I have to say, this is by FAR the worst customer service experience I have ever had!! – bottom line. They could give a X#@(. They don’t try to help you replace your product with something else they may be ready to ship – or at least ship earlier. They don’t tell you why your order is delayed. They don’t even want to talk to you.

You know; if one looks thru history. Looks at how many companies have gone under because of severe poor customer service – or because of promoting an item, and not being prepared for delivery promises…or even posting ‘guaranteed’ shipment dates, then not following thru…one would see Dell is going to have some serious issues.

I wish I had the power to single handedly force them to talk to their customers – to force them to have to deal with the issue – to show them, they cannot, nor should not be allowed to ‘BS’ the world.

Is anyone else having this 2008 issue?? – is there anything we can do?