Clicky

'); //]]>

How to Reset an iPhone

By  |  436 Comments

I’ve been using my iPhone for the past three days and have had to reset it three times so far. Of course I didn’t bother to learn how to reset my iPhone until it was too late. Save yourself some trouble and memorize the iPhone reset keystrokes below.

I brought my wife shopping yesterday and thought I’d be able to entertain myself with my new iPhone. As I opened a page in Safari, my iPhone just quit working. I punched and prodded at the power button, home button and even the volume buttons for several minutes in an attempt to reset it. No luck- I was stuck watching her try on dozens of pairs of shoes for the next hour without being able to escape into my email and videos.

Our next stop was the Apple Store in San Francisco, where a Genius promptly apologized for my troubles and told me there are three ways to reset an iPhone.

1) If an application (such as Safari) is frozen, just press and hold the iPhone’s home button for about 5 seconds, or until the home screen shows up. (This didn’t work for my iPhone so we had to perform a soft reset).

2) To perform a soft reset, press and hold the iPhone’s Sleep/Wake button and the Home button for several seconds, or until you see the apple logo on the screen. (This action did reset my iPhone and I was very happy at this point). The guys that helped me said that continually performing soft resets can cause problems however.

3) Hard resets are not recommended, but are required when a soft reset won’t do the trick. The Apple Geniuses wouldn’t tell me the key combo to perform a hard reset because it restores the iPhone to a state that’s unusable. Users risk losing data and you must synch your iPhone with iTunes to make it function after a hard reset.

update: Here’s a video I recorded while my iPhone was stuck and before I learned how to reset it. I suggest all iPhone users memorize the reset process so they can avoid frustrating experiences like this.

It ends up my iPhone was a bad apple (pun intended) and had to be replaced. Fortunately, the service at the SF apple store is excellent and my new iPhone has been trouble free. Oh yeah just received an email from a friend and wanted to clarify that in the video I said ‘Apple- this sucks’ not ‘Apple sucks.’

436 Comments

  1. Christopher Mills

    July 5, 2007 at 10:31 pm

    After multiple soft resets failed to “fix” the device. The next level of reset is to turn off the device and hold the sleep/wake button (only) for approximately 10 seconds. The iPhone will show the Apple logo, then blank screen, the attempt to boot again.

    • new iphone

      July 7, 2009 at 7:41 pm

      I bought a iphone was already unlocked. Not to sure how this stuff all works but, while downloading something off of cydia something happened and now on the 3d page of my apps there is a app called terminal I can’t get rid of it and the cydia app no longer works, it tries to load then just goes back to my home page. Can I fix this without resetting with itunes? If I reset with itunes I will lose stuff I downloaded and then the phone will no longer be unbroken is that right? Can anyone help me?

    • new iphone

      July 7, 2009 at 7:41 pm

      I bought a iphone was already unlocked. Not to sure how this stuff all works but, while downloading something off of cydia something happened and now on the 3d page of my apps there is a app called terminal I can’t get rid of it and the cydia app no longer works, it tries to load then just goes back to my home page. Can I fix this without resetting with itunes? If I reset with itunes I will lose stuff I downloaded and then the phone will no longer be unbroken is that right? Can anyone help me?

  2. Christopher Mills

    July 5, 2007 at 10:31 pm

    After multiple soft resets failed to “fix” the device. The next level of reset is to turn off the device and hold the sleep/wake button (only) for approximately 10 seconds. The iPhone will show the Apple logo, then blank screen, the attempt to boot again.

    • Alexandra

      April 5, 2011 at 1:59 pm

      Hi, i had an unlocked phone. I don’t want i did but next thing you know i was looking at my phone and it went into disabled i phone mode.

      My phone is unlocked and i know if i connect it to itunes, i’m not going to have it unlocked anymore?

      what should i do to get it out of “iphone disabled mode”?

  3. Christopher Mills

    July 5, 2007 at 3:31 pm

    After multiple soft resets failed to “fix” the device. The next level of reset is to turn off the device and hold the sleep/wake button (only) for approximately 10 seconds. The iPhone will show the Apple logo, then blank screen, the attempt to boot again.

    • new iphone

      July 7, 2009 at 12:41 pm

      I bought a iphone was already unlocked. Not to sure how this stuff all works but, while downloading something off of cydia something happened and now on the 3d page of my apps there is a app called terminal I can’t get rid of it and the cydia app no longer works, it tries to load then just goes back to my home page. Can I fix this without resetting with itunes? If I reset with itunes I will lose stuff I downloaded and then the phone will no longer be unbroken is that right? Can anyone help me?

  4. iPhoneNoob

    July 6, 2007 at 4:57 am

    My iPhone locked up and solution #2 solved it.

    Thanks!

    • Mel

      January 28, 2009 at 11:19 am

      omg i officially love the writter of this blog i freaked out when looking through other sites and the only solution was holding down the home key for periods of time thank god ure 2nd solution worked cheers

    • Mel

      January 28, 2009 at 11:19 am

      omg i officially love the writter of this blog i freaked out when looking through other sites and the only solution was holding down the home key for periods of time thank god ure 2nd solution worked cheers

  5. iPhoneNoob

    July 6, 2007 at 4:57 am

    My iPhone locked up and solution #2 solved it.

    Thanks!

  6. iPhoneNoob

    July 5, 2007 at 9:57 pm

    My iPhone locked up and solution #2 solved it.

    Thanks!

    • Mel

      January 28, 2009 at 3:19 am

      omg i officially love the writter of this blog i freaked out when looking through other sites and the only solution was holding down the home key for periods of time thank god ure 2nd solution worked cheers

  7. Xavier

    July 6, 2007 at 7:19 pm

    Good to hear your iPhone responded to the soft reset. I’ll post a video of exactly how frustrated I didn’t know how to reset my iPhone.

  8. Xavier

    July 6, 2007 at 7:19 pm

    Good to hear your iPhone responded to the soft reset. I’ll post a video of exactly how frustrated I didn’t know how to reset my iPhone.

  9. Xavier

    July 6, 2007 at 12:19 pm

    Good to hear your iPhone responded to the soft reset. I’ll post a video of exactly how frustrated I didn’t know how to reset my iPhone.

  10. happy iphone guy

    July 9, 2007 at 6:43 pm

    soft reset fixed my problems. thanks!
    (my 2-year old had held down the dial keys so long that dial pad stopped working normally)…

  11. happy iphone guy

    July 9, 2007 at 6:43 pm

    soft reset fixed my problems. thanks!
    (my 2-year old had held down the dial keys so long that dial pad stopped working normally)…

  12. happy iphone guy

    July 9, 2007 at 11:43 am

    soft reset fixed my problems. thanks!
    (my 2-year old had held down the dial keys so long that dial pad stopped working normally)…

  13. Xavier

    July 9, 2007 at 8:54 pm

    Good to hear your iPhone survived your two year old!
    You might want to shorten your iPhone’s Auto-Lock settings to 1 minute to help keep it locked up. Go to your iPhone’s home screen-> Settings->General–> Auto-Lock.

  14. Xavier

    July 9, 2007 at 8:54 pm

    Good to hear your iPhone survived your two year old!
    You might want to shorten your iPhone’s Auto-Lock settings to 1 minute to help keep it locked up. Go to your iPhone’s home screen-> Settings->General–> Auto-Lock.

  15. Xavier

    July 9, 2007 at 1:54 pm

    Good to hear your iPhone survived your two year old!
    You might want to shorten your iPhone’s Auto-Lock settings to 1 minute to help keep it locked up. Go to your iPhone’s home screen-> Settings->General–> Auto-Lock.

  16. Ashman

    July 28, 2007 at 1:24 pm

    Thank you for your help. #2 worked for me.

  17. Ashman

    July 28, 2007 at 1:24 pm

    Thank you for your help. #2 worked for me.

  18. Ashman

    July 28, 2007 at 6:24 am

    Thank you for your help. #2 worked for me.

  19. sara

    July 30, 2007 at 7:24 pm

    THANK YOU SO MUCH #2 SAVED MY LIFE I WAS SO SCARED AND YOU SAVED ME!!!!! THANKS AGAIN SOOOOOO MUCH!

  20. sara

    July 30, 2007 at 7:24 pm

    THANK YOU SO MUCH #2 SAVED MY LIFE I WAS SO SCARED AND YOU SAVED ME!!!!! THANKS AGAIN SOOOOOO MUCH!

  21. sara

    July 30, 2007 at 12:24 pm

    THANK YOU SO MUCH #2 SAVED MY LIFE I WAS SO SCARED AND YOU SAVED ME!!!!! THANKS AGAIN SOOOOOO MUCH!

  22. Reggie amory

    August 2, 2007 at 2:54 am

    my iphone screen went blank this morning. I have tried holding down both the sleep/wake button and the home button sometimes up to over 30 seconds and my screen is still blank. ANY SUGGESTIONS.

  23. Reggie amory

    August 2, 2007 at 2:54 am

    my iphone screen went blank this morning. I have tried holding down both the sleep/wake button and the home button sometimes up to over 30 seconds and my screen is still blank. ANY SUGGESTIONS.

    • ashlee

      August 13, 2009 at 2:38 pm

      same prob, called apple- they cann either fed-ex u a new one or go to the apple store and they will give you a new one… it sounds like a hardware problem, not software or recent update… if u can still hear the sounds of clicking and alerts (like a text message) its a hardware problem and they should replace it…

    • ashlee

      August 13, 2009 at 2:38 pm

      same prob, called apple- they cann either fed-ex u a new one or go to the apple store and they will give you a new one… it sounds like a hardware problem, not software or recent update… if u can still hear the sounds of clicking and alerts (like a text message) its a hardware problem and they should replace it…

  24. Reggie amory

    August 1, 2007 at 7:54 pm

    my iphone screen went blank this morning. I have tried holding down both the sleep/wake button and the home button sometimes up to over 30 seconds and my screen is still blank. ANY SUGGESTIONS.

    • ashlee

      August 13, 2009 at 7:38 am

      same prob, called apple- they cann either fed-ex u a new one or go to the apple store and they will give you a new one… it sounds like a hardware problem, not software or recent update… if u can still hear the sounds of clicking and alerts (like a text message) its a hardware problem and they should replace it…

  25. Xavier

    August 2, 2007 at 6:59 pm

    Reggie, try plugging your iPhone into your computer to see if it will charge. If it charges up a bit, see if it will sync. Cancel the sync and perform a restore in iTunes.
    If all else fails, it’s time for a trip to the Apple store :-(

  26. Xavier

    August 2, 2007 at 6:59 pm

    Reggie, try plugging your iPhone into your computer to see if it will charge. If it charges up a bit, see if it will sync. Cancel the sync and perform a restore in iTunes.
    If all else fails, it’s time for a trip to the Apple store :-(

  27. Xavier

    August 2, 2007 at 11:59 am

    Reggie, try plugging your iPhone into your computer to see if it will charge. If it charges up a bit, see if it will sync. Cancel the sync and perform a restore in iTunes.
    If all else fails, it’s time for a trip to the Apple store :-(

  28. Vinod

    August 16, 2007 at 7:02 pm

    Mine hanged while using google maps! Thanks for saving me a trip to the apple store! :)

  29. Vinod

    August 16, 2007 at 7:02 pm

    Mine hanged while using google maps! Thanks for saving me a trip to the apple store! :)

  30. Vinod

    August 16, 2007 at 12:02 pm

    Mine hanged while using google maps! Thanks for saving me a trip to the apple store! :)

  31. Katrina

    September 15, 2007 at 3:11 pm

    the battery died last night & i tried charging it all night & have s tried resetting the iphone but it still is not holding a charge….also when i plug my iphone in to my itunes it says that the iphone can not be used with the itunes because the IMEI is incorrect any ideas???

  32. Katrina

    September 15, 2007 at 3:11 pm

    the battery died last night & i tried charging it all night & have s tried resetting the iphone but it still is not holding a charge….also when i plug my iphone in to my itunes it says that the iphone can not be used with the itunes because the IMEI is incorrect any ideas???

  33. Katrina

    September 15, 2007 at 8:11 am

    the battery died last night & i tried charging it all night & have s tried resetting the iphone but it still is not holding a charge….also when i plug my iphone in to my itunes it says that the iphone can not be used with the itunes because the IMEI is incorrect any ideas???

  34. Xavier

    September 16, 2007 at 3:15 am

    Katrina,
    Not sure what’s going on with your iPhone, but it’s definitely not normal. The IMEI is the unique number that identifies your handset to wireless carriers, in this case AT&T.
    For some reason iTunes thinks your iPhone isn’t the same one that you originally set up. If iTunes will let you, try restoring your phone.
    Will the phone work while it’s plugged in?
    It may be time for an exchange.

  35. Xavier

    September 16, 2007 at 3:15 am

    Katrina,
    Not sure what’s going on with your iPhone, but it’s definitely not normal. The IMEI is the unique number that identifies your handset to wireless carriers, in this case AT&T.
    For some reason iTunes thinks your iPhone isn’t the same one that you originally set up. If iTunes will let you, try restoring your phone.
    Will the phone work while it’s plugged in?
    It may be time for an exchange.

  36. Xavier

    September 15, 2007 at 8:15 pm

    Katrina,
    Not sure what’s going on with your iPhone, but it’s definitely not normal. The IMEI is the unique number that identifies your handset to wireless carriers, in this case AT&T.
    For some reason iTunes thinks your iPhone isn’t the same one that you originally set up. If iTunes will let you, try restoring your phone.
    Will the phone work while it’s plugged in?
    It may be time for an exchange.

  37. Jordan

    September 27, 2007 at 6:43 am

    I had the same problem (IMEI error). To fix it, I had to delete the files in the Lockdown directory (on my mac in my homedirectory/Library/Lockdown, not sure where it is on windows), re-run itunes, click past the error, quit itunes, re-run independence, then re-run activate and jailbreak again. Worked like a charm.

  38. Jordan

    September 27, 2007 at 6:43 am

    I had the same problem (IMEI error). To fix it, I had to delete the files in the Lockdown directory (on my mac in my homedirectory/Library/Lockdown, not sure where it is on windows), re-run itunes, click past the error, quit itunes, re-run independence, then re-run activate and jailbreak again. Worked like a charm.

  39. Jordan

    September 26, 2007 at 11:43 pm

    I had the same problem (IMEI error). To fix it, I had to delete the files in the Lockdown directory (on my mac in my homedirectory/Library/Lockdown, not sure where it is on windows), re-run itunes, click past the error, quit itunes, re-run independence, then re-run activate and jailbreak again. Worked like a charm.

  40. Arvind

    October 2, 2007 at 11:33 am

    My text massage box is not opening and Iphone not geting sync with my laptop HP pavillion dv600. How to over come this problem

  41. Arvind

    October 2, 2007 at 11:33 am

    My text massage box is not opening and Iphone not geting sync with my laptop HP pavillion dv600. How to over come this problem

  42. Arvind

    October 2, 2007 at 4:33 am

    My text massage box is not opening and Iphone not geting sync with my laptop HP pavillion dv600. How to over come this problem

  43. Xavier

    October 2, 2007 at 7:40 pm

    Arvind, what happens when you click on SMS from the home screen on your iPhone?
    What happens when you plug your iPhone into your notebook?
    Is your iPhone stock (i.e. no modifications, unlocking, etc.?).
    As a starting point, make sure you have the latest versions of iTunes and the iPhone Firmware.

  44. Xavier

    October 2, 2007 at 7:40 pm

    Arvind, what happens when you click on SMS from the home screen on your iPhone?
    What happens when you plug your iPhone into your notebook?
    Is your iPhone stock (i.e. no modifications, unlocking, etc.?).
    As a starting point, make sure you have the latest versions of iTunes and the iPhone Firmware.

  45. Xavier

    October 2, 2007 at 12:40 pm

    Arvind, what happens when you click on SMS from the home screen on your iPhone?
    What happens when you plug your iPhone into your notebook?
    Is your iPhone stock (i.e. no modifications, unlocking, etc.?).
    As a starting point, make sure you have the latest versions of iTunes and the iPhone Firmware.

  46. Felicia

    October 14, 2007 at 6:39 am

    #2 works for me. I was panicking when i saw a blank screen after i put in my sim card. As my sim card has a pin lock, i thought e phone should be able to allow me to key in my pin and unlock. Guess Iphone doesnt have this capability.
    thanks so much 4 e tip!

  47. Felicia

    October 14, 2007 at 6:39 am

    #2 works for me. I was panicking when i saw a blank screen after i put in my sim card. As my sim card has a pin lock, i thought e phone should be able to allow me to key in my pin and unlock. Guess Iphone doesnt have this capability.
    thanks so much 4 e tip!

  48. Felicia

    October 13, 2007 at 11:39 pm

    #2 works for me. I was panicking when i saw a blank screen after i put in my sim card. As my sim card has a pin lock, i thought e phone should be able to allow me to key in my pin and unlock. Guess Iphone doesnt have this capability.
    thanks so much 4 e tip!

  49. aloy

    November 4, 2007 at 6:40 pm

    please please any 1!!! i cant open my massage!!! when i press it, it keep going back to the home!! i never do any thing o upload or install any thing and it jus out of sudden!!.. please help me thanks guys out there

  50. aloy

    November 4, 2007 at 6:40 pm

    please please any 1!!! i cant open my massage!!! when i press it, it keep going back to the home!! i never do any thing o upload or install any thing and it jus out of sudden!!.. please help me thanks guys out there

  51. aloy

    November 4, 2007 at 11:40 am

    please please any 1!!! i cant open my massage!!! when i press it, it keep going back to the home!! i never do any thing o upload or install any thing and it jus out of sudden!!.. please help me thanks guys out there

  52. Umar

    November 9, 2007 at 7:12 pm

    I cannot access my SMS. Everytime I press the text icon, it keeps on going back to the home. What should I do???

  53. Umar

    November 9, 2007 at 7:12 pm

    I cannot access my SMS. Everytime I press the text icon, it keeps on going back to the home. What should I do???

  54. Umar

    November 9, 2007 at 12:12 pm

    I cannot access my SMS. Everytime I press the text icon, it keeps on going back to the home. What should I do???

  55. Xavier

    November 9, 2007 at 7:19 pm

    Aloy and Umar I would recommend upgrading to the latest firmware- iPhone 1.1.2.
    If that doesn’t work, restore your iPhone via iTunes.

  56. Xavier

    November 9, 2007 at 7:19 pm

    Aloy and Umar I would recommend upgrading to the latest firmware- iPhone 1.1.2.
    If that doesn’t work, restore your iPhone via iTunes.

  57. Xavier

    November 9, 2007 at 12:19 pm

    Aloy and Umar I would recommend upgrading to the latest firmware- iPhone 1.1.2.
    If that doesn’t work, restore your iPhone via iTunes.

  58. Andrew

    November 12, 2007 at 1:59 pm

    Argh, I’ve iBricked my phone.

    It crashed using Installer, and home button did not work, no power.

    I tried using Dock to switch to another proggy, which half-worked… before crashing with Dock on top of installer.

    Now nothing works.

  59. Andrew

    November 12, 2007 at 1:59 pm

    Argh, I’ve iBricked my phone.

    It crashed using Installer, and home button did not work, no power.

    I tried using Dock to switch to another proggy, which half-worked… before crashing with Dock on top of installer.

    Now nothing works.

  60. Andrew

    November 12, 2007 at 6:59 am

    Argh, I’ve iBricked my phone.

    It crashed using Installer, and home button did not work, no power.

    I tried using Dock to switch to another proggy, which half-worked… before crashing with Dock on top of installer.

    Now nothing works.

  61. Andrew

    November 12, 2007 at 2:01 pm

    (cont)

    Including the suggested soft reset.

    It reboots, then goes to a sequence of apple logo, then 2 images showing what happens before I turned it off.

    I then tried holding power down after reboot as well for ten seconds.

    After a couple of soft resets, i removed the sim and tried again.

  62. Andrew

    November 12, 2007 at 2:01 pm

    (cont)

    Including the suggested soft reset.

    It reboots, then goes to a sequence of apple logo, then 2 images showing what happens before I turned it off.

    I then tried holding power down after reboot as well for ten seconds.

    After a couple of soft resets, i removed the sim and tried again.

  63. Andrew

    November 12, 2007 at 7:01 am

    (cont)

    Including the suggested soft reset.

    It reboots, then goes to a sequence of apple logo, then 2 images showing what happens before I turned it off.

    I then tried holding power down after reboot as well for ten seconds.

    After a couple of soft resets, i removed the sim and tried again.

  64. Ferdie

    December 4, 2007 at 10:17 pm

    Help! I have an unlocked iPhone and it sorta died on me. It is stuck on the blank screen and Apple logo and I’ve tried soft reset but all it does is turn off the phone. Don’t see any red slider to power off or anything except the white Apple logo. ITunes recognizes the phone. I tried syncing it and iTunes says its done it. But the screen still has the Apple logo only. What can I do to fix this? Please help.

  65. Ferdie

    December 4, 2007 at 10:17 pm

    Help! I have an unlocked iPhone and it sorta died on me. It is stuck on the blank screen and Apple logo and I’ve tried soft reset but all it does is turn off the phone. Don’t see any red slider to power off or anything except the white Apple logo. ITunes recognizes the phone. I tried syncing it and iTunes says its done it. But the screen still has the Apple logo only. What can I do to fix this? Please help.

  66. Ferdie

    December 4, 2007 at 2:17 pm

    Help! I have an unlocked iPhone and it sorta died on me. It is stuck on the blank screen and Apple logo and I’ve tried soft reset but all it does is turn off the phone. Don’t see any red slider to power off or anything except the white Apple logo. ITunes recognizes the phone. I tried syncing it and iTunes says its done it. But the screen still has the Apple logo only. What can I do to fix this? Please help.

  67. Joe

    December 5, 2007 at 7:12 pm

    I have been having a problem with certain pop-up screens and resetting the iPhone has not helped this.

    For instance when I try to clear all deleted messages, a popup appears to confirm, but the clear all button on the pop up does not function.

    All other popups, the button in that particular location does not work. However the touch screen appears to work when no pop ups are present.

    Has anybody had this problem and/or know how to fix it?

  68. Joe

    December 5, 2007 at 7:12 pm

    I have been having a problem with certain pop-up screens and resetting the iPhone has not helped this.

    For instance when I try to clear all deleted messages, a popup appears to confirm, but the clear all button on the pop up does not function.

    All other popups, the button in that particular location does not work. However the touch screen appears to work when no pop ups are present.

    Has anybody had this problem and/or know how to fix it?

  69. Joe

    December 5, 2007 at 11:12 am

    I have been having a problem with certain pop-up screens and resetting the iPhone has not helped this.

    For instance when I try to clear all deleted messages, a popup appears to confirm, but the clear all button on the pop up does not function.

    All other popups, the button in that particular location does not work. However the touch screen appears to work when no pop ups are present.

    Has anybody had this problem and/or know how to fix it?

  70. Xavier

    December 5, 2007 at 7:22 pm

    Joe, I haven’t had that problem. I’d suggest reseting your iPhone and restoring it via iTunes.

  71. Xavier

    December 5, 2007 at 7:22 pm

    Joe, I haven’t had that problem. I’d suggest reseting your iPhone and restoring it via iTunes.

  72. Xavier

    December 5, 2007 at 11:22 am

    Joe, I haven’t had that problem. I’d suggest reseting your iPhone and restoring it via iTunes.

  73. Jesse Parker

    December 31, 2007 at 9:04 am

    I live in Shanghai and purchased an unlocked iPhone here with Chinese. It worked great for the first month. Earlier today it crashed completely while I was listening to music ! no power at all.

    I read your comments and decided to try a reset combining holding the power on/off switch and the main menu button for about 3-4 seconds.

    Presto the white apple came back and it restarted as if nothing had happened at all ! The battery was still fully charged and all the data including the Chinese software was unchanged.

    So this seems to be a form of soft reset as well.

    Happy New Year !

  74. Jesse Parker

    December 31, 2007 at 9:04 am

    I live in Shanghai and purchased an unlocked iPhone here with Chinese. It worked great for the first month. Earlier today it crashed completely while I was listening to music ! no power at all.

    I read your comments and decided to try a reset combining holding the power on/off switch and the main menu button for about 3-4 seconds.

    Presto the white apple came back and it restarted as if nothing had happened at all ! The battery was still fully charged and all the data including the Chinese software was unchanged.

    So this seems to be a form of soft reset as well.

    Happy New Year !

  75. Jesse Parker

    December 31, 2007 at 1:04 am

    I live in Shanghai and purchased an unlocked iPhone here with Chinese. It worked great for the first month. Earlier today it crashed completely while I was listening to music ! no power at all.

    I read your comments and decided to try a reset combining holding the power on/off switch and the main menu button for about 3-4 seconds.

    Presto the white apple came back and it restarted as if nothing had happened at all ! The battery was still fully charged and all the data including the Chinese software was unchanged.

    So this seems to be a form of soft reset as well.

    Happy New Year !

  76. Sid

    January 19, 2008 at 7:38 am

    I cant seem to transfer music or any thing to my iphone, I have tried different computers, the problem seems to be from the iphone. Any suggestions.

  77. Sid

    January 19, 2008 at 7:38 am

    I cant seem to transfer music or any thing to my iphone, I have tried different computers, the problem seems to be from the iphone. Any suggestions.

  78. Sid

    January 18, 2008 at 11:38 pm

    I cant seem to transfer music or any thing to my iphone, I have tried different computers, the problem seems to be from the iphone. Any suggestions.

  79. tim

    February 21, 2008 at 6:03 pm

    my iphone screen went blank and none of the buttons work. how can i fix it?

  80. tim

    February 21, 2008 at 6:03 pm

    my iphone screen went blank and none of the buttons work. how can i fix it?

  81. tim

    February 21, 2008 at 10:03 am

    my iphone screen went blank and none of the buttons work. how can i fix it?

  82. Ross

    February 24, 2008 at 8:56 pm

    I have a same problem as Ferdi, I’m only getting apple logo I can only turn it off. If I hit power button it gives me apple logo back nothing else happens can anyone help me how to fix this problem.

  83. Ross

    February 24, 2008 at 8:56 pm

    I have a same problem as Ferdi, I’m only getting apple logo I can only turn it off. If I hit power button it gives me apple logo back nothing else happens can anyone help me how to fix this problem.

  84. Ross

    February 24, 2008 at 12:56 pm

    I have a same problem as Ferdi, I’m only getting apple logo I can only turn it off. If I hit power button it gives me apple logo back nothing else happens can anyone help me how to fix this problem.

  85. Xavier

    February 25, 2008 at 5:07 am

    Ross, tim-
    Is your phone unlocked or factory? What firmware is loaded on your iPhone?

  86. Xavier

    February 25, 2008 at 5:07 am

    Ross, tim-
    Is your phone unlocked or factory? What firmware is loaded on your iPhone?

  87. Xavier

    February 24, 2008 at 9:07 pm

    Ross, tim-
    Is your phone unlocked or factory? What firmware is loaded on your iPhone?

  88. Desola

    February 25, 2008 at 1:48 pm

    thank you! you saved my ohone! its back to life! IT ALIVE ITS ALIVE!

  89. Desola

    February 25, 2008 at 1:48 pm

    thank you! you saved my ohone! its back to life! IT ALIVE ITS ALIVE!

  90. Desola

    February 25, 2008 at 5:48 am

    thank you! you saved my ohone! its back to life! IT ALIVE ITS ALIVE!

  91. Stefano

    March 10, 2008 at 11:37 am

    some strange happened, after down loading music and contact the iphone refuses the Sim card as asking for the pin the result is “only emergency call” and the picture shows the cable with the plug direct to the top and a CD with a music accord no reset has been as far solving the matter.

  92. Stefano

    March 10, 2008 at 11:37 am

    some strange happened, after down loading music and contact the iphone refuses the Sim card as asking for the pin the result is “only emergency call” and the picture shows the cable with the plug direct to the top and a CD with a music accord no reset has been as far solving the matter.

  93. Stefano

    March 10, 2008 at 3:37 am

    some strange happened, after down loading music and contact the iphone refuses the Sim card as asking for the pin the result is “only emergency call” and the picture shows the cable with the plug direct to the top and a CD with a music accord no reset has been as far solving the matter.

  94. Moe

    March 12, 2008 at 8:30 am

    Ive installed some stuff on mine and after it came back from first page, it is going crazy n do all the stuff together, I could not do any thing for that, except I hold Sleep and Home botton for a couple of seconds n it turns off completely. Again I turn it on and was same…
    ANY SUGGESTION FOLKS

  95. Moe

    March 12, 2008 at 8:30 am

    Ive installed some stuff on mine and after it came back from first page, it is going crazy n do all the stuff together, I could not do any thing for that, except I hold Sleep and Home botton for a couple of seconds n it turns off completely. Again I turn it on and was same…
    ANY SUGGESTION FOLKS

  96. Moe

    March 12, 2008 at 12:30 am

    Ive installed some stuff on mine and after it came back from first page, it is going crazy n do all the stuff together, I could not do any thing for that, except I hold Sleep and Home botton for a couple of seconds n it turns off completely. Again I turn it on and was same…
    ANY SUGGESTION FOLKS

  97. Yazz

    March 19, 2008 at 10:36 pm

    Thanx so much!
    The second option worked perfectly!
    I almost had a heart attack! :)

  98. Yazz

    March 19, 2008 at 10:36 pm

    Thanx so much!
    The second option worked perfectly!
    I almost had a heart attack! :)

  99. Yazz

    March 19, 2008 at 2:36 pm

    Thanx so much!
    The second option worked perfectly!
    I almost had a heart attack! :)

  100. Lumo

    March 20, 2008 at 7:01 pm

    Hey guys,

    I cannot access to my sms! The Icon shows the number of new sms, but it doesn’t let me check them! I tried to restart the phone but it didn’t work! Any suggestions?

    Cheers,

  101. Lumo

    March 20, 2008 at 7:01 pm

    Hey guys,

    I cannot access to my sms! The Icon shows the number of new sms, but it doesn’t let me check them! I tried to restart the phone but it didn’t work! Any suggestions?

    Cheers,

  102. Lumo

    March 20, 2008 at 11:01 am

    Hey guys,

    I cannot access to my sms! The Icon shows the number of new sms, but it doesn’t let me check them! I tried to restart the phone but it didn’t work! Any suggestions?

    Cheers,

  103. Xavier

    March 21, 2008 at 12:17 am

    Lumo,

    I’d try restoring your iPhone from within iTunes. If that doesn’t work let me know.

  104. Xavier

    March 21, 2008 at 12:17 am

    Lumo,

    I’d try restoring your iPhone from within iTunes. If that doesn’t work let me know.

  105. Xavier

    March 20, 2008 at 4:17 pm

    Lumo,

    I’d try restoring your iPhone from within iTunes. If that doesn’t work let me know.

  106. Fallon

    March 25, 2008 at 2:09 am

    I think I might be taking a road trip to the Apple Store but the problem is, I have an unlocked 1.1.4 and itunes wont recognize my iphone and wont change plugged in the computer or the wall. The only place and can charge it is my alarm clock, but it keeps poping up like every 10 mins or so that “this accessory is not made for iphone”. Well my point is I will probably have to take a road trip to the Apple Store and i need to take the installer off and I cant do a restore in itunes, so what should i do?

  107. Fallon

    March 25, 2008 at 2:09 am

    I think I might be taking a road trip to the Apple Store but the problem is, I have an unlocked 1.1.4 and itunes wont recognize my iphone and wont change plugged in the computer or the wall. The only place and can charge it is my alarm clock, but it keeps poping up like every 10 mins or so that “this accessory is not made for iphone”. Well my point is I will probably have to take a road trip to the Apple Store and i need to take the installer off and I cant do a restore in itunes, so what should i do?

  108. Fallon

    March 24, 2008 at 6:09 pm

    I think I might be taking a road trip to the Apple Store but the problem is, I have an unlocked 1.1.4 and itunes wont recognize my iphone and wont change plugged in the computer or the wall. The only place and can charge it is my alarm clock, but it keeps poping up like every 10 mins or so that “this accessory is not made for iphone”. Well my point is I will probably have to take a road trip to the Apple Store and i need to take the installer off and I cant do a restore in itunes, so what should i do?

  109. ziv j

    April 4, 2008 at 1:07 pm

    huh~hard reset solved my frozen iphone,

  110. ziv j

    April 4, 2008 at 1:07 pm

    huh~hard reset solved my frozen iphone,

  111. ziv j

    April 4, 2008 at 5:07 am

    huh~hard reset solved my frozen iphone,

  112. jairo hernandez

    April 8, 2008 at 6:01 pm

    hey guys i hack my iphonee and i use the zipiphone version 2.6
    and it really sucks
    well you get you want but at the same time
    your iphone i getting so much virus
    and please do not do that.

    just leave it the ways iphone is.

    donot install any software
    for the internet
    you can damage your iphone just like
    if any one can help me
    i just go to apple store an they canot
    do nothing about it!!

    it suck!!!!

  113. jairo hernandez

    April 8, 2008 at 6:01 pm

    hey guys i hack my iphonee and i use the zipiphone version 2.6
    and it really sucks
    well you get you want but at the same time
    your iphone i getting so much virus
    and please do not do that.

    just leave it the ways iphone is.

    donot install any software
    for the internet
    you can damage your iphone just like
    if any one can help me
    i just go to apple store an they canot
    do nothing about it!!

    it suck!!!!

  114. jairo hernandez

    April 8, 2008 at 10:01 am

    hey guys i hack my iphonee and i use the zipiphone version 2.6
    and it really sucks
    well you get you want but at the same time
    your iphone i getting so much virus
    and please do not do that.

    just leave it the ways iphone is.

    donot install any software
    for the internet
    you can damage your iphone just like
    if any one can help me
    i just go to apple store an they canot
    do nothing about it!!

    it suck!!!!

  115. "G"

    April 9, 2008 at 5:03 pm

    Thanks!!! #2 worked!!!

  116. "G"

    April 9, 2008 at 5:03 pm

    Thanks!!! #2 worked!!!

  117. "G"

    April 9, 2008 at 9:03 am

    Thanks!!! #2 worked!!!

  118. big mo

    April 23, 2008 at 7:39 am

    i have read all the forums and i couldnt find the solution for my iphone i live in a country where there is no apple store

    pleeaase pleaase respong

    man i tried restoring my i phone then an unknown error occurred and itune stopped recognizing the phone phone froze on the same picture of the usb wire that comes while restoring

    i tried soft copy the apple logo comes and then the phone goes off when i turn it on the same frozen pic comes up and the home button doesnt work

    what can i do ???

    thanks

  119. big mo

    April 23, 2008 at 7:39 am

    i have read all the forums and i couldnt find the solution for my iphone i live in a country where there is no apple store

    pleeaase pleaase respong

    man i tried restoring my i phone then an unknown error occurred and itune stopped recognizing the phone phone froze on the same picture of the usb wire that comes while restoring

    i tried soft copy the apple logo comes and then the phone goes off when i turn it on the same frozen pic comes up and the home button doesnt work

    what can i do ???

    thanks

  120. big mo

    April 22, 2008 at 11:39 pm

    i have read all the forums and i couldnt find the solution for my iphone i live in a country where there is no apple store

    pleeaase pleaase respong

    man i tried restoring my i phone then an unknown error occurred and itune stopped recognizing the phone phone froze on the same picture of the usb wire that comes while restoring

    i tried soft copy the apple logo comes and then the phone goes off when i turn it on the same frozen pic comes up and the home button doesnt work

    what can i do ???

    thanks

  121. JJ

    April 24, 2008 at 11:56 am

    My iphone froze up and had to figure out how to reset the phone. I did what was told here, hold and press both buttons. The apple appeared and i waited until a loading icon appeared on top of the apple logo. I waited for a while, as in at least 5-10 mins, but nothing happened to I decided to reset and the same thing is happening. What can I do about this?

    Thanks

  122. JJ

    April 24, 2008 at 11:56 am

    My iphone froze up and had to figure out how to reset the phone. I did what was told here, hold and press both buttons. The apple appeared and i waited until a loading icon appeared on top of the apple logo. I waited for a while, as in at least 5-10 mins, but nothing happened to I decided to reset and the same thing is happening. What can I do about this?

    Thanks

  123. JJ

    April 24, 2008 at 3:56 am

    My iphone froze up and had to figure out how to reset the phone. I did what was told here, hold and press both buttons. The apple appeared and i waited until a loading icon appeared on top of the apple logo. I waited for a while, as in at least 5-10 mins, but nothing happened to I decided to reset and the same thing is happening. What can I do about this?

    Thanks

  124. ryan

    April 26, 2008 at 5:30 pm

    i plugged my iphone into an old dock and it didnt work even after putting it airplane mode, so then before bed i put it on to charge, when i wake up no charge, and the phone feels very hot. it locked up and i tried to restore, and now my phone is just flashing a white screen, i cant power off or reset, what do i do?? please help!!!

  125. ryan

    April 26, 2008 at 5:30 pm

    i plugged my iphone into an old dock and it didnt work even after putting it airplane mode, so then before bed i put it on to charge, when i wake up no charge, and the phone feels very hot. it locked up and i tried to restore, and now my phone is just flashing a white screen, i cant power off or reset, what do i do?? please help!!!

  126. ryan

    April 26, 2008 at 9:30 am

    i plugged my iphone into an old dock and it didnt work even after putting it airplane mode, so then before bed i put it on to charge, when i wake up no charge, and the phone feels very hot. it locked up and i tried to restore, and now my phone is just flashing a white screen, i cant power off or reset, what do i do?? please help!!!

  127. Ali Asfand

    May 3, 2008 at 4:38 pm

    thanks alot man no 2 worked for me aswell thanks alot i have spent mor then $50 on it when it gets stuck and now i dont have too thanks alot

  128. Ali Asfand

    May 3, 2008 at 4:38 pm

    thanks alot man no 2 worked for me aswell thanks alot i have spent mor then $50 on it when it gets stuck and now i dont have too thanks alot

  129. Ali Asfand

    May 3, 2008 at 8:38 am

    thanks alot man no 2 worked for me aswell thanks alot i have spent mor then $50 on it when it gets stuck and now i dont have too thanks alot

  130. Latoya

    May 3, 2008 at 6:14 pm

    Thx a million! My screen went blank, and i did a soft reset, and it worked right away u guys are the best!!!!

  131. Latoya

    May 3, 2008 at 6:14 pm

    Thx a million! My screen went blank, and i did a soft reset, and it worked right away u guys are the best!!!!

  132. Latoya

    May 3, 2008 at 10:14 am

    Thx a million! My screen went blank, and i did a soft reset, and it worked right away u guys are the best!!!!

  133. mohamed

    May 7, 2008 at 5:31 pm

    my iphone when i did #2 solution and i open it again it shows the apple logo, it doesn’t work after that. so plz help me my mother and father will kill me plz

  134. mohamed

    May 7, 2008 at 5:31 pm

    my iphone when i did #2 solution and i open it again it shows the apple logo, it doesn’t work after that. so plz help me my mother and father will kill me plz

  135. mohamed

    May 7, 2008 at 9:31 am

    my iphone when i did #2 solution and i open it again it shows the apple logo, it doesn’t work after that. so plz help me my mother and father will kill me plz

  136. Jamal

    June 16, 2008 at 2:01 am

    hey… i connected my iphone with i-tunes it strtd chargin it bt hanged up and none of ur reset option is wrking. its showing the battery sign on the screen all da time. i even tried calling on i-phone frm diffrnt phone but i am nt getting any calls on i-phone.. cud u plz help me out by mailing ? thanxx

  137. Jamal

    June 16, 2008 at 2:01 am

    hey… i connected my iphone with i-tunes it strtd chargin it bt hanged up and none of ur reset option is wrking. its showing the battery sign on the screen all da time. i even tried calling on i-phone frm diffrnt phone but i am nt getting any calls on i-phone.. cud u plz help me out by mailing ? thanxx

  138. Jamal

    June 15, 2008 at 7:01 pm

    hey… i connected my iphone with i-tunes it strtd chargin it bt hanged up and none of ur reset option is wrking. its showing the battery sign on the screen all da time. i even tried calling on i-phone frm diffrnt phone but i am nt getting any calls on i-phone.. cud u plz help me out by mailing ? thanxx

  139. rocky rehn

    June 20, 2008 at 12:22 am

    When i try plugging in my phone into my computer, my phone does not charge, also it does not show up on the itunes. I dont get the problem heree. i tried many different usb slots and they all fail. any help here?

  140. rocky rehn

    June 20, 2008 at 12:22 am

    When i try plugging in my phone into my computer, my phone does not charge, also it does not show up on the itunes. I dont get the problem heree. i tried many different usb slots and they all fail. any help here?

  141. rocky rehn

    June 19, 2008 at 5:22 pm

    When i try plugging in my phone into my computer, my phone does not charge, also it does not show up on the itunes. I dont get the problem heree. i tried many different usb slots and they all fail. any help here?

  142. Xavier

    June 20, 2008 at 1:23 am

    Rocky- does your iPhone charge when you plug it in with the AC Adapter? You may have a faulty port on your phone.

  143. Xavier

    June 20, 2008 at 1:23 am

    Rocky- does your iPhone charge when you plug it in with the AC Adapter? You may have a faulty port on your phone.

  144. Xavier

    June 19, 2008 at 6:23 pm

    Rocky- does your iPhone charge when you plug it in with the AC Adapter? You may have a faulty port on your phone.

  145. Angela

    June 28, 2008 at 2:43 am

    I opened the Iphysics application and suddenly the screen went black. IT was NOT my iphone….. you saved my life.. solution number 2 worked perfectly :) THANKS!!

  146. Angela

    June 28, 2008 at 2:43 am

    I opened the Iphysics application and suddenly the screen went black. IT was NOT my iphone….. you saved my life.. solution number 2 worked perfectly :) THANKS!!

  147. Angela

    June 27, 2008 at 7:43 pm

    I opened the Iphysics application and suddenly the screen went black. IT was NOT my iphone….. you saved my life.. solution number 2 worked perfectly :) THANKS!!

  148. thaddaeus williams

    June 29, 2008 at 10:26 pm

    I’m an idiot…I forgot my passcode to unlock my phone..help!! Is there anything I can do to access my phone!

  149. thaddaeus williams

    June 29, 2008 at 10:26 pm

    I’m an idiot…I forgot my passcode to unlock my phone..help!! Is there anything I can do to access my phone!

  150. thaddaeus williams

    June 29, 2008 at 3:26 pm

    I’m an idiot…I forgot my passcode to unlock my phone..help!! Is there anything I can do to access my phone!

  151. deggo

    June 30, 2008 at 8:40 pm

    hi i have a problem with my 2 week old unlocked iphone, it crashed earlier this evening i tried the soft reset that worked but it went on to the apple screen but no thurther can anyone help me !!!! it just wont work

  152. deggo

    June 30, 2008 at 8:40 pm

    hi i have a problem with my 2 week old unlocked iphone, it crashed earlier this evening i tried the soft reset that worked but it went on to the apple screen but no thurther can anyone help me !!!! it just wont work

  153. deggo

    June 30, 2008 at 1:40 pm

    hi i have a problem with my 2 week old unlocked iphone, it crashed earlier this evening i tried the soft reset that worked but it went on to the apple screen but no thurther can anyone help me !!!! it just wont work

  154. Arnaud

    July 19, 2008 at 9:20 pm

    My iPhone is not working properly.
    the key board seems stuck…
    after several attemps of hard reset it is not working
    can someone help?
    Thanks
    Rno

  155. Arnaud

    July 19, 2008 at 9:20 pm

    My iPhone is not working properly.
    the key board seems stuck…
    after several attemps of hard reset it is not working
    can someone help?
    Thanks
    Rno

  156. Arnaud

    July 19, 2008 at 2:20 pm

    My iPhone is not working properly.
    the key board seems stuck…
    after several attemps of hard reset it is not working
    can someone help?
    Thanks
    Rno

  157. joseph

    August 17, 2008 at 2:47 pm

    hi.i installed the update firmware2 to my iphone from itunes but then my iphone was locked.how can i bring it back to 1.1.4???thanks a lot for your help

  158. joseph

    August 17, 2008 at 2:47 pm

    hi.i installed the update firmware2 to my iphone from itunes but then my iphone was locked.how can i bring it back to 1.1.4???thanks a lot for your help

  159. joseph

    August 17, 2008 at 7:47 am

    hi.i installed the update firmware2 to my iphone from itunes but then my iphone was locked.how can i bring it back to 1.1.4???thanks a lot for your help

  160. melissa

    August 19, 2008 at 2:06 am

    thank goodness… Solution #2 worked for me…

    i was about to die…

    when i got my iphone, no one told me to take off the 3g from my internet because it murdered my battery.

    just though id post it so people know who dont know… i went from literally 15 mins talk time to like 2 days.

  161. melissa

    August 19, 2008 at 2:06 am

    thank goodness… Solution #2 worked for me…

    i was about to die…

    when i got my iphone, no one told me to take off the 3g from my internet because it murdered my battery.

    just though id post it so people know who dont know… i went from literally 15 mins talk time to like 2 days.

  162. melissa

    August 18, 2008 at 7:06 pm

    thank goodness… Solution #2 worked for me…

    i was about to die…

    when i got my iphone, no one told me to take off the 3g from my internet because it murdered my battery.

    just though id post it so people know who dont know… i went from literally 15 mins talk time to like 2 days.

  163. mhelsan alqueza

    August 21, 2008 at 7:13 am

    shit man it work for me..thank you guys your and angel

  164. mhelsan alqueza

    August 21, 2008 at 7:13 am

    shit man it work for me..thank you guys your and angel

  165. mhelsan alqueza

    August 21, 2008 at 12:13 am

    shit man it work for me..thank you guys your and angel

  166. vamsi

    August 25, 2008 at 3:01 pm

    My iphone is 1 week old.My screen froze yesterday and I did a hard reset.I didnt know about the soft reset till I read this blog yesterday.I was worried sick for an hour trying to reset it,didnt work.Then I remembered,that itunes gives an option to restore your phone.I tried that option.It took about 30 minutes and I was glad to see the apple logo again.This should be the last option you should try before going to the store.It also made a back up and restored my phone to its original confiruration when it came back up.I didnt loose anything.Hope this helps.

  167. vamsi

    August 25, 2008 at 3:01 pm

    My iphone is 1 week old.My screen froze yesterday and I did a hard reset.I didnt know about the soft reset till I read this blog yesterday.I was worried sick for an hour trying to reset it,didnt work.Then I remembered,that itunes gives an option to restore your phone.I tried that option.It took about 30 minutes and I was glad to see the apple logo again.This should be the last option you should try before going to the store.It also made a back up and restored my phone to its original confiruration when it came back up.I didnt loose anything.Hope this helps.

  168. vamsi

    August 25, 2008 at 8:01 am

    My iphone is 1 week old.My screen froze yesterday and I did a hard reset.I didnt know about the soft reset till I read this blog yesterday.I was worried sick for an hour trying to reset it,didnt work.Then I remembered,that itunes gives an option to restore your phone.I tried that option.It took about 30 minutes and I was glad to see the apple logo again.This should be the last option you should try before going to the store.It also made a back up and restored my phone to its original confiruration when it came back up.I didnt loose anything.Hope this helps.

  169. eman

    September 2, 2008 at 5:42 pm

    I have an unlocked iPhone version 2.0 for some reason when try to use my phone feature it jumps me back to my home screen imedietly I can’t even fail any numbers or look at missed calls can I get a solution please

  170. eman

    September 2, 2008 at 5:42 pm

    I have an unlocked iPhone version 2.0 for some reason when try to use my phone feature it jumps me back to my home screen imedietly I can’t even fail any numbers or look at missed calls can I get a solution please

  171. eman

    September 2, 2008 at 10:42 am

    I have an unlocked iPhone version 2.0 for some reason when try to use my phone feature it jumps me back to my home screen imedietly I can’t even fail any numbers or look at missed calls can I get a solution please

  172. rudolf duarte

    September 10, 2008 at 6:28 pm

    hello, pls. help me out as my iphone is frozen and the screen dose not work.i tryed resetting but it dose not work. i am very upset
    rudolf

  173. rudolf duarte

    September 10, 2008 at 6:28 pm

    hello, pls. help me out as my iphone is frozen and the screen dose not work.i tryed resetting but it dose not work. i am very upset
    rudolf

  174. rudolf duarte

    September 10, 2008 at 11:28 am

    hello, pls. help me out as my iphone is frozen and the screen dose not work.i tryed resetting but it dose not work. i am very upset
    rudolf

  175. Kevin Layton

    September 13, 2008 at 5:25 am

    Google Maps froze on me… soft reset does not clear. I was looking at the POI for US Fish and wildlife Service. I can get to the home… but maps is stuck on the info page…

  176. Kevin Layton

    September 13, 2008 at 5:25 am

    Google Maps froze on me… soft reset does not clear. I was looking at the POI for US Fish and wildlife Service. I can get to the home… but maps is stuck on the info page…

  177. Kevin Layton

    September 12, 2008 at 10:25 pm

    Google Maps froze on me… soft reset does not clear. I was looking at the POI for US Fish and wildlife Service. I can get to the home… but maps is stuck on the info page…

  178. hoa

    October 12, 2008 at 12:32 pm

    how can I unlock my passcode?

  179. hoa

    October 12, 2008 at 12:32 pm

    how can I unlock my passcode?

  180. hoa

    October 12, 2008 at 5:32 am

    how can I unlock my passcode?

  181. Ben

    October 17, 2008 at 10:48 pm

    Does anyone know how to unlock an iphone (1st gen) the passcode has it disabled. I have tried to connect it to itunes and it says it cannot connect because it has a passcode enter it on the phone but i cant because the phone says its disabled. I have tried a hard reset that didnt work either

  182. Ben

    October 17, 2008 at 10:48 pm

    Does anyone know how to unlock an iphone (1st gen) the passcode has it disabled. I have tried to connect it to itunes and it says it cannot connect because it has a passcode enter it on the phone but i cant because the phone says its disabled. I have tried a hard reset that didnt work either

  183. Ben

    October 17, 2008 at 3:48 pm

    Does anyone know how to unlock an iphone (1st gen) the passcode has it disabled. I have tried to connect it to itunes and it says it cannot connect because it has a passcode enter it on the phone but i cant because the phone says its disabled. I have tried a hard reset that didnt work either

  184. Ash

    October 18, 2008 at 2:02 pm

    Hi Xavier,
    thanks for you post. My iphone screen went blank lastnite, I could hear my phone ringing but couldn’t answer it. I thought I will see seeing Apple store in the morning. But I decided to google my problem online to see if any other users have this problem. Thanks to yr solution No 2. work. Thanks for posting. My phone is almost a months old and was worried if this iphone is worth the buy.

  185. Ash

    October 18, 2008 at 2:02 pm

    Hi Xavier,
    thanks for you post. My iphone screen went blank lastnite, I could hear my phone ringing but couldn’t answer it. I thought I will see seeing Apple store in the morning. But I decided to google my problem online to see if any other users have this problem. Thanks to yr solution No 2. work. Thanks for posting. My phone is almost a months old and was worried if this iphone is worth the buy.

  186. Ash

    October 18, 2008 at 7:02 am

    Hi Xavier,
    thanks for you post. My iphone screen went blank lastnite, I could hear my phone ringing but couldn’t answer it. I thought I will see seeing Apple store in the morning. But I decided to google my problem online to see if any other users have this problem. Thanks to yr solution No 2. work. Thanks for posting. My phone is almost a months old and was worried if this iphone is worth the buy.

  187. disha

    November 3, 2008 at 6:21 pm

    thanks , your a life saver!

  188. disha

    November 3, 2008 at 6:21 pm

    thanks , your a life saver!

  189. disha

    November 3, 2008 at 11:21 am

    thanks , your a life saver!

  190. Ron

    November 23, 2008 at 12:45 pm

    My phone has a pic of the plug with an arrow pointing to the I-tunes symbol and jumps back to the Apple logo. I tried holding both buttons down until the Apple logo pops back up, but it goes back to the same thing. HELP

  191. Ron

    November 23, 2008 at 12:45 pm

    My phone has a pic of the plug with an arrow pointing to the I-tunes symbol and jumps back to the Apple logo. I tried holding both buttons down until the Apple logo pops back up, but it goes back to the same thing. HELP

  192. Ron

    November 23, 2008 at 4:45 am

    My phone has a pic of the plug with an arrow pointing to the I-tunes symbol and jumps back to the Apple logo. I tried holding both buttons down until the Apple logo pops back up, but it goes back to the same thing. HELP

  193. Xavier

    November 23, 2008 at 6:44 pm

    Ron- you need to sync your phone and probably restore it. Plug it into your computer, open iTunes, click on “Restore”.

  194. Xavier

    November 23, 2008 at 6:44 pm

    Ron- you need to sync your phone and probably restore it. Plug it into your computer, open iTunes, click on “Restore”.

  195. Xavier

    November 23, 2008 at 10:44 am

    Ron- you need to sync your phone and probably restore it. Plug it into your computer, open iTunes, click on “Restore”.

  196. Bao Quoc HO

    November 28, 2008 at 9:20 am

    My Iphone cannot reset by 2. It appear Apple logo and stuck ! please give me #3

    Thank you in advanced

  197. Bao Quoc HO

    November 28, 2008 at 9:20 am

    My Iphone cannot reset by 2. It appear Apple logo and stuck ! please give me #3

    Thank you in advanced

  198. Bao Quoc HO

    November 28, 2008 at 1:20 am

    My Iphone cannot reset by 2. It appear Apple logo and stuck ! please give me #3

    Thank you in advanced

  199. Xavier

    November 28, 2008 at 9:30 am

    Bao- I suggest plugging your iPhone into your computer and trying to restore it via itunes.

  200. Xavier

    November 28, 2008 at 9:30 am

    Bao- I suggest plugging your iPhone into your computer and trying to restore it via itunes.

  201. Xavier

    November 28, 2008 at 1:30 am

    Bao- I suggest plugging your iPhone into your computer and trying to restore it via itunes.

  202. George

    December 1, 2008 at 8:28 pm

    I have a new 3G phone and every time i try to run an application more so on certain ones then others it will open run a few seconds and then screen goes black and goes back to the home page.. If i open that app again and try it again it keeps doing that. Sometimes a reset like #2 works but then it starts happening again. Anyone having this same issue? and if so any solutions would be appreciated!

  203. George

    December 1, 2008 at 8:28 pm

    I have a new 3G phone and every time i try to run an application more so on certain ones then others it will open run a few seconds and then screen goes black and goes back to the home page.. If i open that app again and try it again it keeps doing that. Sometimes a reset like #2 works but then it starts happening again. Anyone having this same issue? and if so any solutions would be appreciated!

  204. George

    December 1, 2008 at 12:28 pm

    I have a new 3G phone and every time i try to run an application more so on certain ones then others it will open run a few seconds and then screen goes black and goes back to the home page.. If i open that app again and try it again it keeps doing that. Sometimes a reset like #2 works but then it starts happening again. Anyone having this same issue? and if so any solutions would be appreciated!

  205. jessica

    December 3, 2008 at 9:35 pm

    I love xavier, i just avoided hours of frustration waiting at the apple store with xmas shoppers, and have the piece of mind that i dont need a new phone. Option 2 worked for me!!!! Im a happy camper

  206. jessica

    December 3, 2008 at 9:35 pm

    I love xavier, i just avoided hours of frustration waiting at the apple store with xmas shoppers, and have the piece of mind that i dont need a new phone. Option 2 worked for me!!!! Im a happy camper

  207. jessica

    December 3, 2008 at 1:35 pm

    I love xavier, i just avoided hours of frustration waiting at the apple store with xmas shoppers, and have the piece of mind that i dont need a new phone. Option 2 worked for me!!!! Im a happy camper

  208. Tiffany

    December 11, 2008 at 5:42 am

    THANK YOU SO MUCH!!! Just like everyone else on here #2 fixed everything! I was freaking out! THANK YOU THANK YOU!

    • Xavier

      December 11, 2008 at 7:03 am

      Glad to help and enjoy your iPhone!

    • Xavier

      December 11, 2008 at 7:03 am

      Glad to help and enjoy your iPhone!

  209. Tiffany

    December 11, 2008 at 5:42 am

    THANK YOU SO MUCH!!! Just like everyone else on here #2 fixed everything! I was freaking out! THANK YOU THANK YOU!

  210. Tiffany

    December 10, 2008 at 9:42 pm

    THANK YOU SO MUCH!!! Just like everyone else on here #2 fixed everything! I was freaking out! THANK YOU THANK YOU!

    • Xavier

      December 10, 2008 at 11:03 pm

      Glad to help and enjoy your iPhone!

  211. maricel

    December 13, 2008 at 2:11 pm

    when i plug my iphone to my computer it says “cannot connect to itune”

    please tell me what to do so i can access my iphone to itune

    Thanks

  212. maricel

    December 13, 2008 at 2:11 pm

    when i plug my iphone to my computer it says “cannot connect to itune”

    please tell me what to do so i can access my iphone to itune

    Thanks

  213. maricel

    December 13, 2008 at 6:11 am

    when i plug my iphone to my computer it says “cannot connect to itune”

    please tell me what to do so i can access my iphone to itune

    Thanks

  214. adrianna

    December 15, 2008 at 3:55 pm

    i have a problem my 3year old daughter was play wit my phone when i got in the car the phone was blank but still ringing it was black i tryed everything it will ring but it wont let me answer the phone i need help!!!!!!!!!!

    • Xavier

      December 15, 2008 at 6:08 pm

      HI Adrianna, is there anything covering the area next to the earpiece? Sometimes if gunk or a case is covering the light sensor (hidden) the screen will stay black. If you have a case on the iPhone, remove it completely. Also, clean it off as dust or grease from your hands can sometimes make the sensor think it’s up against your ear. This is a battery saving strategy, but I’ve had this happen a couple of times.
      You should also check to see if the power button’s been jammed down. If it is, the phone will still ring/answer, but the button is telling the phone that you want the screen turned off.

      Try connecting it to your computer/itunes and see what happens. If it syncs you should be fine.

      Other than that, I’d suggest bringing it in to an Apple store.

    • Xavier

      December 15, 2008 at 6:08 pm

      HI Adrianna, is there anything covering the area next to the earpiece? Sometimes if gunk or a case is covering the light sensor (hidden) the screen will stay black. If you have a case on the iPhone, remove it completely. Also, clean it off as dust or grease from your hands can sometimes make the sensor think it’s up against your ear. This is a battery saving strategy, but I’ve had this happen a couple of times.
      You should also check to see if the power button’s been jammed down. If it is, the phone will still ring/answer, but the button is telling the phone that you want the screen turned off.

      Try connecting it to your computer/itunes and see what happens. If it syncs you should be fine.

      Other than that, I’d suggest bringing it in to an Apple store.

    • DW

      April 12, 2009 at 8:21 pm

      THANK U SO SO SO SO SO MUCH! #2 WORKS!!!!! I THOUGHT MY PHONE WAS A GONER!!!

    • DW

      April 12, 2009 at 8:21 pm

      THANK U SO SO SO SO SO MUCH! #2 WORKS!!!!! I THOUGHT MY PHONE WAS A GONER!!!

  215. adrianna

    December 15, 2008 at 3:55 pm

    i have a problem my 3year old daughter was play wit my phone when i got in the car the phone was blank but still ringing it was black i tryed everything it will ring but it wont let me answer the phone i need help!!!!!!!!!!

  216. adrianna

    December 15, 2008 at 7:55 am

    i have a problem my 3year old daughter was play wit my phone when i got in the car the phone was blank but still ringing it was black i tryed everything it will ring but it wont let me answer the phone i need help!!!!!!!!!!

    • Xavier

      December 15, 2008 at 10:08 am

      HI Adrianna, is there anything covering the area next to the earpiece? Sometimes if gunk or a case is covering the light sensor (hidden) the screen will stay black. If you have a case on the iPhone, remove it completely. Also, clean it off as dust or grease from your hands can sometimes make the sensor think it’s up against your ear. This is a battery saving strategy, but I’ve had this happen a couple of times.
      You should also check to see if the power button’s been jammed down. If it is, the phone will still ring/answer, but the button is telling the phone that you want the screen turned off.

      Try connecting it to your computer/itunes and see what happens. If it syncs you should be fine.

      Other than that, I’d suggest bringing it in to an Apple store.

    • DW

      April 12, 2009 at 12:21 pm

      THANK U SO SO SO SO SO MUCH! #2 WORKS!!!!! I THOUGHT MY PHONE WAS A GONER!!!

  217. DeeNice

    December 15, 2008 at 9:04 pm

    To the people who had/have the USB to iTunes logo with emergency only, plug your phone in to your comp. I powered off my phone after installing a couple apps and when I turned back on I had this problem. I was bugging out I thought my phone was toast. I connected it, I got error message after message. Damn. I pulled it out, plugged it back, and it started syncing. I honestly nhave no clue as to what causes this. I thought 2.2 did it because I’ve had nothing but weird crazy things happening since I. Updated. Battery dies wayyyy too fast, my phone gets hot, and faster network? Haha it slowed down for me, it was the first thing I noticed. Safari crashes constanly, and my phone has crashed twice for 20-30 minutes. Updates dissapear saying all apps up2 date, and also my apps stopped working until I got an update for one l. Idk, I’m going back to 2.1, my little iPhone was working the best it has since I cracked that box.

  218. DeeNice

    December 15, 2008 at 9:04 pm

    To the people who had/have the USB to iTunes logo with emergency only, plug your phone in to your comp. I powered off my phone after installing a couple apps and when I turned back on I had this problem. I was bugging out I thought my phone was toast. I connected it, I got error message after message. Damn. I pulled it out, plugged it back, and it started syncing. I honestly nhave no clue as to what causes this. I thought 2.2 did it because I’ve had nothing but weird crazy things happening since I. Updated. Battery dies wayyyy too fast, my phone gets hot, and faster network? Haha it slowed down for me, it was the first thing I noticed. Safari crashes constanly, and my phone has crashed twice for 20-30 minutes. Updates dissapear saying all apps up2 date, and also my apps stopped working until I got an update for one l. Idk, I’m going back to 2.1, my little iPhone was working the best it has since I cracked that box.

  219. DeeNice

    December 15, 2008 at 1:04 pm

    To the people who had/have the USB to iTunes logo with emergency only, plug your phone in to your comp. I powered off my phone after installing a couple apps and when I turned back on I had this problem. I was bugging out I thought my phone was toast. I connected it, I got error message after message. Damn. I pulled it out, plugged it back, and it started syncing. I honestly nhave no clue as to what causes this. I thought 2.2 did it because I’ve had nothing but weird crazy things happening since I. Updated. Battery dies wayyyy too fast, my phone gets hot, and faster network? Haha it slowed down for me, it was the first thing I noticed. Safari crashes constanly, and my phone has crashed twice for 20-30 minutes. Updates dissapear saying all apps up2 date, and also my apps stopped working until I got an update for one l. Idk, I’m going back to 2.1, my little iPhone was working the best it has since I cracked that box.

  220. MAx

    December 19, 2008 at 1:27 am

    A hard reset is:

    Hold the Power and the Home button until you see the apple logo… then release the home button but keep your hand on the power button until it does it… Not good.. puts iphone into recovery mode.. Itunes required and data is lost.

    You will have to do many thousands of resets with this device… then your battery will die.

  221. MAx

    December 19, 2008 at 1:27 am

    A hard reset is:

    Hold the Power and the Home button until you see the apple logo… then release the home button but keep your hand on the power button until it does it… Not good.. puts iphone into recovery mode.. Itunes required and data is lost.

    You will have to do many thousands of resets with this device… then your battery will die.

  222. MAx

    December 18, 2008 at 5:27 pm

    A hard reset is:

    Hold the Power and the Home button until you see the apple logo… then release the home button but keep your hand on the power button until it does it… Not good.. puts iphone into recovery mode.. Itunes required and data is lost.

    You will have to do many thousands of resets with this device… then your battery will die.

  223. Rolando Alonzo

    December 19, 2008 at 5:23 pm

    i regret buying the iphone, it’s a waste of money. what i got from the iphone is drop calls, missed calls, the bettery don’t last and there’s no way of replacing the battery but to bring it an apple store and wait for 2 to 3 weeks to have it replace. the iphone is very unreliable, you got to have a back up phone to use this good for nothing phone.

  224. Rolando Alonzo

    December 19, 2008 at 5:23 pm

    i regret buying the iphone, it’s a waste of money. what i got from the iphone is drop calls, missed calls, the bettery don’t last and there’s no way of replacing the battery but to bring it an apple store and wait for 2 to 3 weeks to have it replace. the iphone is very unreliable, you got to have a back up phone to use this good for nothing phone.

  225. Rolando Alonzo

    December 19, 2008 at 9:23 am

    i regret buying the iphone, it’s a waste of money. what i got from the iphone is drop calls, missed calls, the bettery don’t last and there’s no way of replacing the battery but to bring it an apple store and wait for 2 to 3 weeks to have it replace. the iphone is very unreliable, you got to have a back up phone to use this good for nothing phone.

  226. Badar

    December 25, 2008 at 7:46 am

    dude 10x it really worked 10x again

  227. Badar

    December 25, 2008 at 7:46 am

    dude 10x it really worked 10x again

  228. Badar

    December 24, 2008 at 11:46 pm

    dude 10x it really worked 10x again

  229. Frane

    December 25, 2008 at 11:21 am

    Thank you so much Xavier!

    You saved me and my nervs! I bought my girlfriend iPhone for Christmas and it just freezed. Number 2 vorked for her! Now we can celebrate properly and in peace!

    Merry Christmas and greetings from Croatia!!!

  230. Frane

    December 25, 2008 at 11:21 am

    Thank you so much Xavier!

    You saved me and my nervs! I bought my girlfriend iPhone for Christmas and it just freezed. Number 2 vorked for her! Now we can celebrate properly and in peace!

    Merry Christmas and greetings from Croatia!!!

  231. Frane

    December 25, 2008 at 3:21 am

    Thank you so much Xavier!

    You saved me and my nervs! I bought my girlfriend iPhone for Christmas and it just freezed. Number 2 vorked for her! Now we can celebrate properly and in peace!

    Merry Christmas and greetings from Croatia!!!

  232. Jen

    December 25, 2008 at 12:01 pm

    My ifone has a white screen..I have tried all the hold home button and the off switch together. It doesnt show me the “black screen with apple logo” like it normally should. But instead it turns black and back to white screen again.. If I restore to originl settings will all the fone numbers and pictures in my phone get deleted? any suggestions? please please help.

  233. Jen

    December 25, 2008 at 12:01 pm

    My ifone has a white screen..I have tried all the hold home button and the off switch together. It doesnt show me the “black screen with apple logo” like it normally should. But instead it turns black and back to white screen again.. If I restore to originl settings will all the fone numbers and pictures in my phone get deleted? any suggestions? please please help.

  234. Jen

    December 25, 2008 at 4:01 am

    My ifone has a white screen..I have tried all the hold home button and the off switch together. It doesnt show me the “black screen with apple logo” like it normally should. But instead it turns black and back to white screen again.. If I restore to originl settings will all the fone numbers and pictures in my phone get deleted? any suggestions? please please help.

  235. Jen

    December 25, 2008 at 3:20 pm

    well i have restored it to original settings..and its still showing me a blank white screen.. *sigh..

  236. Jen

    December 25, 2008 at 3:20 pm

    well i have restored it to original settings..and its still showing me a blank white screen.. *sigh..

  237. Jen

    December 25, 2008 at 7:20 am

    well i have restored it to original settings..and its still showing me a blank white screen.. *sigh..

  238. anjillan

    December 26, 2008 at 8:11 pm

    General > Reset and i tapped “Erase All Content and Settings.”

    n that gave me a warnin

    “All your information and media are deleted. You must sync iPhone with your computer to restore contacts, songs, videos, and other information and media.”

    well… i said yes… go… n it infact took some 45 min to erase up all the stuff… n i actually thought it would take me baq to the old stage… as in factory restore kinda thing. but unfortunately… duh”’ nothin is comin up.. just the apple logo n me…even if i connect to ma system… itunes aint even detectin as it’s connected. total blunders… duh’!!!!

    i really wonder if some1 could really find me solution to this. will b very much appreciated.

  239. anjillan

    December 26, 2008 at 8:11 pm

    General > Reset and i tapped “Erase All Content and Settings.”

    n that gave me a warnin

    “All your information and media are deleted. You must sync iPhone with your computer to restore contacts, songs, videos, and other information and media.”

    well… i said yes… go… n it infact took some 45 min to erase up all the stuff… n i actually thought it would take me baq to the old stage… as in factory restore kinda thing. but unfortunately… duh”’ nothin is comin up.. just the apple logo n me…even if i connect to ma system… itunes aint even detectin as it’s connected. total blunders… duh’!!!!

    i really wonder if some1 could really find me solution to this. will b very much appreciated.

  240. anjillan

    December 26, 2008 at 12:11 pm

    General > Reset and i tapped “Erase All Content and Settings.”

    n that gave me a warnin

    “All your information and media are deleted. You must sync iPhone with your computer to restore contacts, songs, videos, and other information and media.”

    well… i said yes… go… n it infact took some 45 min to erase up all the stuff… n i actually thought it would take me baq to the old stage… as in factory restore kinda thing. but unfortunately… duh”’ nothin is comin up.. just the apple logo n me…even if i connect to ma system… itunes aint even detectin as it’s connected. total blunders… duh’!!!!

    i really wonder if some1 could really find me solution to this. will b very much appreciated.

  241. Ryan

    January 7, 2009 at 4:55 pm

    Hey anjillan looks like your issue really has something to do with the restore process.

    if you are only seeing the apple logo on the screen, it would be best if you try to turn off your iphone for a couple of minutes and or try to press and hold the home and sleep/wake buttons at the same time to reset the iphone.

    Try to connect the phone back to the computer, make sure that you are connecting the iphone to a usb 2.0 port, also making sure that you are using a good usb cable and that you have the latest version of itunes installed on your computer.

    if these steps failed then the next step is forcing the iphone to recovery mode with this being said, you will need to press and hold the home button from the iphone will simultaneously plugging in the iphone to the usb port. You should see a usb cable which is pointing towards an itunes icon. (oh oh, by the way it would be best if you have a back up of your data in itunes, so that after restoring the phone you can restore it from backup).

  242. Ryan

    January 7, 2009 at 4:55 pm

    Hey anjillan looks like your issue really has something to do with the restore process.

    if you are only seeing the apple logo on the screen, it would be best if you try to turn off your iphone for a couple of minutes and or try to press and hold the home and sleep/wake buttons at the same time to reset the iphone.

    Try to connect the phone back to the computer, make sure that you are connecting the iphone to a usb 2.0 port, also making sure that you are using a good usb cable and that you have the latest version of itunes installed on your computer.

    if these steps failed then the next step is forcing the iphone to recovery mode with this being said, you will need to press and hold the home button from the iphone will simultaneously plugging in the iphone to the usb port. You should see a usb cable which is pointing towards an itunes icon. (oh oh, by the way it would be best if you have a back up of your data in itunes, so that after restoring the phone you can restore it from backup).

  243. Ryan

    January 7, 2009 at 8:55 am

    Hey anjillan looks like your issue really has something to do with the restore process.

    if you are only seeing the apple logo on the screen, it would be best if you try to turn off your iphone for a couple of minutes and or try to press and hold the home and sleep/wake buttons at the same time to reset the iphone.

    Try to connect the phone back to the computer, make sure that you are connecting the iphone to a usb 2.0 port, also making sure that you are using a good usb cable and that you have the latest version of itunes installed on your computer.

    if these steps failed then the next step is forcing the iphone to recovery mode with this being said, you will need to press and hold the home button from the iphone will simultaneously plugging in the iphone to the usb port. You should see a usb cable which is pointing towards an itunes icon. (oh oh, by the way it would be best if you have a back up of your data in itunes, so that after restoring the phone you can restore it from backup).

  244. Molly

    January 14, 2009 at 6:57 pm

    I have an iphone through my work that had a fried screen. My work gave me a previously used iphone to use. I do not know how to set up this phone so that it is under my phone number. When I plug it into my itunes, it recognizes the phone number of the previous user and does not allow me to reset the phone with my number. Any thoughts on how to transfer over a previously used iphone?

    • Xavier

      January 14, 2009 at 8:01 pm

      Molly, you need to restore the iPhone. iTunes will ask you if you which identity you want to restore from.

      To do this-

      1) Open iTunes

      2) Click on your iPhone (icon in the left panel)

      4) Click on button in the middle panel that says “restore”

      That should do the trick and you’ll be up and running after it reconfigures your SIM card and copies your music, apps, etc. onto your new iPhone.

    • Xavier

      January 14, 2009 at 8:01 pm

      Molly, you need to restore the iPhone. iTunes will ask you if you which identity you want to restore from.

      To do this-

      1) Open iTunes

      2) Click on your iPhone (icon in the left panel)

      4) Click on button in the middle panel that says “restore”

      That should do the trick and you’ll be up and running after it reconfigures your SIM card and copies your music, apps, etc. onto your new iPhone.

  245. Molly

    January 14, 2009 at 6:57 pm

    I have an iphone through my work that had a fried screen. My work gave me a previously used iphone to use. I do not know how to set up this phone so that it is under my phone number. When I plug it into my itunes, it recognizes the phone number of the previous user and does not allow me to reset the phone with my number. Any thoughts on how to transfer over a previously used iphone?

  246. Molly

    January 14, 2009 at 10:57 am

    I have an iphone through my work that had a fried screen. My work gave me a previously used iphone to use. I do not know how to set up this phone so that it is under my phone number. When I plug it into my itunes, it recognizes the phone number of the previous user and does not allow me to reset the phone with my number. Any thoughts on how to transfer over a previously used iphone?

    • Xavier

      January 14, 2009 at 12:01 pm

      Molly, you need to restore the iPhone. iTunes will ask you if you which identity you want to restore from.

      To do this-

      1) Open iTunes

      2) Click on your iPhone (icon in the left panel)

      4) Click on button in the middle panel that says “restore”

      That should do the trick and you’ll be up and running after it reconfigures your SIM card and copies your music, apps, etc. onto your new iPhone.

  247. alex

    January 30, 2009 at 1:56 am

    I don’t want to sound like an ass but the terminology in your article is a bit off.

    What you did when you held down the home button and the sleep/wake button is actually a HARD reset. What you call a hard reset is just called restoring the phone. The hard reset typically works for about 80% of our issues and a restore should always be your very last option. Someone who is troubleshooting their iphone on their phone without the assistance of an Apple agent should always do a hard reset, reset their network settings, reset all settings, create a backup in itunes, and THEN restore.

    Like I said I’m not trying to sound like an ass, but as someone who works for Apple it’s a bit frustrating. Because when customers come in and say they’ve done a hard reset, because the agent they spoke to on the phone told them to, and it deleted all their information it makes it very hard for us. They’ve performed a restore thinking it was just going to reset the phone.

    Just wanted to let you know so that way if anybody ever calls in and we tell them to do a hard reset they won’t end up restoring their phone.

    • Xavier

      January 30, 2009 at 4:01 am

      Alex- thanks for the input. Yer not being an ass at all. This blog post goes way back to the first days of the iPhone and this was the info the SF Apple Store Geniuses gave me at the time. I’ll update :-)

    • Xavier

      January 30, 2009 at 4:01 am

      Alex- thanks for the input. Yer not being an ass at all. This blog post goes way back to the first days of the iPhone and this was the info the SF Apple Store Geniuses gave me at the time. I’ll update :-)

  248. alex

    January 30, 2009 at 1:56 am

    I don’t want to sound like an ass but the terminology in your article is a bit off.

    What you did when you held down the home button and the sleep/wake button is actually a HARD reset. What you call a hard reset is just called restoring the phone. The hard reset typically works for about 80% of our issues and a restore should always be your very last option. Someone who is troubleshooting their iphone on their phone without the assistance of an Apple agent should always do a hard reset, reset their network settings, reset all settings, create a backup in itunes, and THEN restore.

    Like I said I’m not trying to sound like an ass, but as someone who works for Apple it’s a bit frustrating. Because when customers come in and say they’ve done a hard reset, because the agent they spoke to on the phone told them to, and it deleted all their information it makes it very hard for us. They’ve performed a restore thinking it was just going to reset the phone.

    Just wanted to let you know so that way if anybody ever calls in and we tell them to do a hard reset they won’t end up restoring their phone.

  249. alex

    January 29, 2009 at 5:56 pm

    I don’t want to sound like an ass but the terminology in your article is a bit off.

    What you did when you held down the home button and the sleep/wake button is actually a HARD reset. What you call a hard reset is just called restoring the phone. The hard reset typically works for about 80% of our issues and a restore should always be your very last option. Someone who is troubleshooting their iphone on their phone without the assistance of an Apple agent should always do a hard reset, reset their network settings, reset all settings, create a backup in itunes, and THEN restore.

    Like I said I’m not trying to sound like an ass, but as someone who works for Apple it’s a bit frustrating. Because when customers come in and say they’ve done a hard reset, because the agent they spoke to on the phone told them to, and it deleted all their information it makes it very hard for us. They’ve performed a restore thinking it was just going to reset the phone.

    Just wanted to let you know so that way if anybody ever calls in and we tell them to do a hard reset they won’t end up restoring their phone.

    • Xavier

      January 29, 2009 at 8:01 pm

      Alex- thanks for the input. Yer not being an ass at all. This blog post goes way back to the first days of the iPhone and this was the info the SF Apple Store Geniuses gave me at the time. I’ll update :-)

  250. cam

    February 15, 2009 at 2:26 am

    To Hard Reset ( not Recommended ) I had to do it after dropping my phone from abot 10 feet. It landed flat on its back and did not get a scratch… Im so damm Lucky! Anyway this is what I had to do

    1)Press Volume down button about 5 times then hold it down

    2) hold down home button

    3) also hold down sleep button ( top right )

    When holding all three at same time for about 10 seconds the apple should show and reset your phone. Sometimes its ready to go, but in my case I lost everything. ( not a problem ) After syncing with computer for about 30min all software, pics, contacts were back. I LOVE APPLE

  251. cam

    February 15, 2009 at 2:26 am

    To Hard Reset ( not Recommended ) I had to do it after dropping my phone from abot 10 feet. It landed flat on its back and did not get a scratch… Im so damm Lucky! Anyway this is what I had to do

    1)Press Volume down button about 5 times then hold it down

    2) hold down home button

    3) also hold down sleep button ( top right )

    When holding all three at same time for about 10 seconds the apple should show and reset your phone. Sometimes its ready to go, but in my case I lost everything. ( not a problem ) After syncing with computer for about 30min all software, pics, contacts were back. I LOVE APPLE

  252. cam

    February 14, 2009 at 6:26 pm

    To Hard Reset ( not Recommended ) I had to do it after dropping my phone from abot 10 feet. It landed flat on its back and did not get a scratch… Im so damm Lucky! Anyway this is what I had to do

    1)Press Volume down button about 5 times then hold it down

    2) hold down home button

    3) also hold down sleep button ( top right )

    When holding all three at same time for about 10 seconds the apple should show and reset your phone. Sometimes its ready to go, but in my case I lost everything. ( not a problem ) After syncing with computer for about 30min all software, pics, contacts were back. I LOVE APPLE

  253. cam

    February 15, 2009 at 2:28 am

    Sorry its called a restore!!! Alex is right. Dont do this unless you have phone info back up on your computer.

  254. cam

    February 15, 2009 at 2:28 am

    Sorry its called a restore!!! Alex is right. Dont do this unless you have phone info back up on your computer.

  255. cam

    February 14, 2009 at 6:28 pm

    Sorry its called a restore!!! Alex is right. Dont do this unless you have phone info back up on your computer.

  256. Ellen

    February 24, 2009 at 10:32 pm

    I almost had a stroke when I pulled my 3 day old iPhone out of my pocket and it wouldn’t show a screen. I googled “my iphone went blank” and here you were. Thanks so much. Solution #2 helped me not go insane!

  257. Ellen

    February 24, 2009 at 10:32 pm

    I almost had a stroke when I pulled my 3 day old iPhone out of my pocket and it wouldn’t show a screen. I googled “my iphone went blank” and here you were. Thanks so much. Solution #2 helped me not go insane!

  258. Ellen

    February 24, 2009 at 2:32 pm

    I almost had a stroke when I pulled my 3 day old iPhone out of my pocket and it wouldn’t show a screen. I googled “my iphone went blank” and here you were. Thanks so much. Solution #2 helped me not go insane!

  259. evan

    March 21, 2009 at 8:45 pm

    i have a 2g iphone and everytime i try using an app it goes back to the homepage.

  260. evan

    March 21, 2009 at 8:45 pm

    i have a 2g iphone and everytime i try using an app it goes back to the homepage.

    • Scott

      March 22, 2009 at 3:15 am

      Are you syncing with 2 computer? If so, there is your problem. Your app’s are only on the computer you downloaded them on. This happened to me. I had the apps on computer A, and my music on computer B. When I ever sync from computer B, I always have to go back to computer A last. If I don’t, the apps do as you said.

    • Scott

      March 22, 2009 at 3:15 am

      Are you syncing with 2 computer? If so, there is your problem. Your app’s are only on the computer you downloaded them on. This happened to me. I had the apps on computer A, and my music on computer B. When I ever sync from computer B, I always have to go back to computer A last. If I don’t, the apps do as you said.

  261. evan

    March 21, 2009 at 12:45 pm

    i have a 2g iphone and everytime i try using an app it goes back to the homepage.

    • Scott

      March 21, 2009 at 7:15 pm

      Are you syncing with 2 computer? If so, there is your problem. Your app’s are only on the computer you downloaded them on. This happened to me. I had the apps on computer A, and my music on computer B. When I ever sync from computer B, I always have to go back to computer A last. If I don’t, the apps do as you said.

  262. some strange happened, after d

    March 23, 2009 at 5:29 pm

    plz help…..

  263. some strange happened, after d

    March 23, 2009 at 5:29 pm

    plz help…..

  264. some strange happened, after down loading music and contact the iphone refuses the Sim card as asking for the pin the result is “only emergency call” and the picture shows the cable with the plug direct to the top and a CD wit

    March 23, 2009 at 9:29 am

    plz help…..

  265. Alan

    March 27, 2009 at 9:40 am

    Can any 1 help me.. My jus buy iphone 16gb jus suddenly press erase all setting n content.. Den i waiting for around 2 hours to erase.. I thought is erase all my application.. But .. After 2 hours.. My i phone can’t work le.. De apple icon jus appear and waiting for around 10 minutes.. Got a loading icon.. My iphone directly restart n still appear de apple icon until my phone no battery.. Can any one help me.. Me very blur …

  266. Alan

    March 27, 2009 at 9:40 am

    Can any 1 help me.. My jus buy iphone 16gb jus suddenly press erase all setting n content.. Den i waiting for around 2 hours to erase.. I thought is erase all my application.. But .. After 2 hours.. My i phone can’t work le.. De apple icon jus appear and waiting for around 10 minutes.. Got a loading icon.. My iphone directly restart n still appear de apple icon until my phone no battery.. Can any one help me.. Me very blur …

    • dyen

      May 24, 2009 at 3:43 pm

      hi Alan,i am facing the same issue as yours, any help??? Thanks….

    • dyen

      May 24, 2009 at 3:43 pm

      hi Alan,i am facing the same issue as yours, any help??? Thanks….

  267. Alan

    March 27, 2009 at 1:40 am

    Can any 1 help me.. My jus buy iphone 16gb jus suddenly press erase all setting n content.. Den i waiting for around 2 hours to erase.. I thought is erase all my application.. But .. After 2 hours.. My i phone can’t work le.. De apple icon jus appear and waiting for around 10 minutes.. Got a loading icon.. My iphone directly restart n still appear de apple icon until my phone no battery.. Can any one help me.. Me very blur …

    • dyen

      May 24, 2009 at 8:43 am

      hi Alan,i am facing the same issue as yours, any help??? Thanks….

  268. Chris

    April 10, 2009 at 3:17 am

    Thank you, just got my iphone, phone jammed which makes it just an ipod. THANK GOODNESS FOR THIS PAGE.

  269. Chris

    April 10, 2009 at 3:17 am

    Thank you, just got my iphone, phone jammed which makes it just an ipod. THANK GOODNESS FOR THIS PAGE.

  270. Chris

    April 9, 2009 at 7:17 pm

    Thank you, just got my iphone, phone jammed which makes it just an ipod. THANK GOODNESS FOR THIS PAGE.

  271. Leslie

    April 16, 2009 at 4:18 pm

    I have read almost every comment here and I guess I must have a weird iPhone! I like to do a “soft boot” when my email gets stuck. If I press the Home and On/Off at the same time, the phone takes a photo of the screen! I can turn the phone off completely and then back on and this takes care of it. BUT….IS THERE THE EQUIVALENT OF A SOFT BOOT LIKE YOU CAN DO ON A BLACKBERRY? That is, without turning completely off and then back on? I have the newer iPhone, having purchased it in Oct. 08. Thanks!

  272. Leslie

    April 16, 2009 at 4:18 pm

    I have read almost every comment here and I guess I must have a weird iPhone! I like to do a “soft boot” when my email gets stuck. If I press the Home and On/Off at the same time, the phone takes a photo of the screen! I can turn the phone off completely and then back on and this takes care of it. BUT….IS THERE THE EQUIVALENT OF A SOFT BOOT LIKE YOU CAN DO ON A BLACKBERRY? That is, without turning completely off and then back on? I have the newer iPhone, having purchased it in Oct. 08. Thanks!

    • Guest

      April 22, 2009 at 11:03 pm

      Are you sure you’re pressing the sleep/wake button on the top and not flicking the mute button on the side? as the Home+Mute key combo is the default for taking a screenshot.

    • Guest

      April 22, 2009 at 11:03 pm

      Are you sure you’re pressing the sleep/wake button on the top and not flicking the mute button on the side? as the Home+Mute key combo is the default for taking a screenshot.

  273. Leslie

    April 16, 2009 at 8:18 am

    I have read almost every comment here and I guess I must have a weird iPhone! I like to do a “soft boot” when my email gets stuck. If I press the Home and On/Off at the same time, the phone takes a photo of the screen! I can turn the phone off completely and then back on and this takes care of it. BUT….IS THERE THE EQUIVALENT OF A SOFT BOOT LIKE YOU CAN DO ON A BLACKBERRY? That is, without turning completely off and then back on? I have the newer iPhone, having purchased it in Oct. 08. Thanks!

    • Rosie

      April 22, 2009 at 4:03 pm

      Are you sure you’re pressing the sleep/wake button on the top and not flicking the mute button on the side? as the Home+Mute key combo is the default for taking a screenshot.

  274. Andri

    April 16, 2009 at 11:51 pm

    Hello,

    I just bought my 3G Iphone for one month, I love it and it works wonders. But, something happen last night, suddenly my Iphone is keep searching for the network so I can not receive and make a single call AT ALL. All apps and Ipod is still working properly but is not Iphone if I can not using the phone right? I try to do SOFT RESET but after the Apple logo come back in, nothing happen and my Iphone is still searching the network. There is a pop up window saying that restore is needed with Itunes, I am restoring my Iphone rightnow. What really bother me is because I never had this experience before with PDA Phone which using Windows Mobile OS, I don’t touch and download anything to the Iphone, I never drop it so how come a Phone SUDDENLY will be searching and keep searching like it was BROKEN. Is it maybe I got a FAULTY/BROKEN PRODUCTS direct from the Factory and need a replacement? Is there any one got the same problem like me? Please share your experience.. Thanks before.

  275. Andri

    April 16, 2009 at 11:51 pm

    Hello,

    I just bought my 3G Iphone for one month, I love it and it works wonders. But, something happen last night, suddenly my Iphone is keep searching for the network so I can not receive and make a single call AT ALL. All apps and Ipod is still working properly but is not Iphone if I can not using the phone right? I try to do SOFT RESET but after the Apple logo come back in, nothing happen and my Iphone is still searching the network. There is a pop up window saying that restore is needed with Itunes, I am restoring my Iphone rightnow. What really bother me is because I never had this experience before with PDA Phone which using Windows Mobile OS, I don’t touch and download anything to the Iphone, I never drop it so how come a Phone SUDDENLY will be searching and keep searching like it was BROKEN. Is it maybe I got a FAULTY/BROKEN PRODUCTS direct from the Factory and need a replacement? Is there any one got the same problem like me? Please share your experience.. Thanks before.

  276. Andri

    April 16, 2009 at 3:51 pm

    Hello,

    I just bought my 3G Iphone for one month, I love it and it works wonders. But, something happen last night, suddenly my Iphone is keep searching for the network so I can not receive and make a single call AT ALL. All apps and Ipod is still working properly but is not Iphone if I can not using the phone right? I try to do SOFT RESET but after the Apple logo come back in, nothing happen and my Iphone is still searching the network. There is a pop up window saying that restore is needed with Itunes, I am restoring my Iphone rightnow. What really bother me is because I never had this experience before with PDA Phone which using Windows Mobile OS, I don’t touch and download anything to the Iphone, I never drop it so how come a Phone SUDDENLY will be searching and keep searching like it was BROKEN. Is it maybe I got a FAULTY/BROKEN PRODUCTS direct from the Factory and need a replacement? Is there any one got the same problem like me? Please share your experience.. Thanks before.

  277. Nash

    April 22, 2009 at 7:36 pm

    Thanks for posting your soft re-boot instructions. My dad’s (thats right, dad’s) iphone locked up. Carried out the soft re-boot and so far so good. Cheers

  278. Nash

    April 22, 2009 at 7:36 pm

    Thanks for posting your soft re-boot instructions. My dad’s (thats right, dad’s) iphone locked up. Carried out the soft re-boot and so far so good. Cheers

  279. Nash

    April 22, 2009 at 12:36 pm

    Thanks for posting your soft re-boot instructions. My dad’s (thats right, dad’s) iphone locked up. Carried out the soft re-boot and so far so good. Cheers

  280. Garima

    April 29, 2009 at 1:44 pm

    Thanks so much for this. The soft reset helped!

  281. Garima

    April 29, 2009 at 1:44 pm

    Thanks so much for this. The soft reset helped!

  282. Garima

    April 29, 2009 at 6:44 am

    Thanks so much for this. The soft reset helped!

  283. Saeed

    April 30, 2009 at 1:41 pm

    Thanks dude! you helped alot! solution 2 :D. I was listening to music and i slept my Iphone after mintues i press the wake button again and frozed. So i came on online and saw SOLUTION 2 AND MADE ME HAPPY! :D THANKS YOU

  284. Saeed

    April 30, 2009 at 1:41 pm

    Thanks dude! you helped alot! solution 2 :D. I was listening to music and i slept my Iphone after mintues i press the wake button again and frozed. So i came on online and saw SOLUTION 2 AND MADE ME HAPPY! :D THANKS YOU

  285. Saeed

    April 30, 2009 at 6:41 am

    Thanks dude! you helped alot! solution 2 :D. I was listening to music and i slept my Iphone after mintues i press the wake button again and frozed. So i came on online and saw SOLUTION 2 AND MADE ME HAPPY! :D THANKS YOU

  286. rebecca lee

    May 6, 2009 at 11:01 pm

    THANKS

  287. rebecca lee

    May 6, 2009 at 11:01 pm

    THANKS

  288. rebecca lee

    May 6, 2009 at 4:01 pm

    THANKS

  289. shaun bennett

    May 10, 2009 at 7:28 pm

    thanks for the info, i was about to throw my iphone at the wall, reset #1 sorted it staight away.

  290. shaun bennett

    May 10, 2009 at 7:28 pm

    thanks for the info, i was about to throw my iphone at the wall, reset #1 sorted it staight away.

  291. shaun bennett

    May 10, 2009 at 12:28 pm

    thanks for the info, i was about to throw my iphone at the wall, reset #1 sorted it staight away.

  292. Mattie

    June 6, 2009 at 9:47 pm

    OMG!!!!!!!!!!! You are a life saver!! I’m so happy that your solution worked! THANK YOU!!!!!!

  293. Mattie

    June 6, 2009 at 9:47 pm

    OMG!!!!!!!!!!! You are a life saver!! I’m so happy that your solution worked! THANK YOU!!!!!!

  294. Mattie

    June 6, 2009 at 2:47 pm

    OMG!!!!!!!!!!! You are a life saver!! I’m so happy that your solution worked! THANK YOU!!!!!!

  295. iphoneuser

    June 12, 2009 at 5:31 am

    thanks a whole lot bro. i was trippin tryin to get this junk back on. took a while on apple screen but eventually restarted. thanks again.

  296. iphoneuser

    June 12, 2009 at 5:31 am

    thanks a whole lot bro. i was trippin tryin to get this junk back on. took a while on apple screen but eventually restarted. thanks again.

  297. iphoneuser

    June 11, 2009 at 10:31 pm

    thanks a whole lot bro. i was trippin tryin to get this junk back on. took a while on apple screen but eventually restarted. thanks again.

  298. eric

    June 25, 2009 at 3:12 am

    i reset my i phone and deleted every thing on it.and it died in the middle of it. when i turn it on it shows the apple logo then just shuts off after about 10 secs, it also wont charge. can any body help

  299. eric

    June 25, 2009 at 3:12 am

    i reset my i phone and deleted every thing on it.and it died in the middle of it. when i turn it on it shows the apple logo then just shuts off after about 10 secs, it also wont charge. can any body help

  300. eric

    June 24, 2009 at 8:12 pm

    i reset my i phone and deleted every thing on it.and it died in the middle of it. when i turn it on it shows the apple logo then just shuts off after about 10 secs, it also wont charge. can any body help

  301. charlie

    June 29, 2009 at 6:14 pm

    your all pretty big geeks if you ask me

  302. charlie

    June 29, 2009 at 6:14 pm

    your all pretty big geeks if you ask me

  303. charlie

    June 29, 2009 at 11:14 am

    your all pretty big geeks if you ask me

  304. charlie

    June 29, 2009 at 6:16 pm

    and to the guy who posted that comment above me, good luck with that!

  305. charlie

    June 29, 2009 at 6:16 pm

    and to the guy who posted that comment above me, good luck with that!

  306. charlie

    June 29, 2009 at 11:16 am

    and to the guy who posted that comment above me, good luck with that!

  307. don

    July 1, 2009 at 8:37 am

    After I try to soft reset and hard reset to my iphone, I turn on again and the apple icon show up about 10 minutes, then it’s auto turn off and turn on again. Any sugesstion,

    Thanks

  308. don

    July 1, 2009 at 8:37 am

    After I try to soft reset and hard reset to my iphone, I turn on again and the apple icon show up about 10 minutes, then it’s auto turn off and turn on again. Any sugesstion,

    Thanks

  309. don

    July 1, 2009 at 1:37 am

    After I try to soft reset and hard reset to my iphone, I turn on again and the apple icon show up about 10 minutes, then it’s auto turn off and turn on again. Any sugesstion,

    Thanks

  310. jules

    July 3, 2009 at 7:58 pm

    mwah u life saver!!!!

  311. jules

    July 3, 2009 at 7:58 pm

    mwah u life saver!!!!

  312. jules

    July 3, 2009 at 12:58 pm

    mwah u life saver!!!!

  313. Raj

    July 11, 2009 at 5:17 pm

    I made a reset(all contents and setting)tomy iPhone. After this my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also after this iTunes is not recognising my iPhone. Please suggest a solution

  314. Raj

    July 11, 2009 at 5:17 pm

    I made a reset(all contents and setting)tomy iPhone. After this my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also after this iTunes is not recognising my iPhone. Please suggest a solution

  315. Raj

    July 11, 2009 at 10:17 am

    I made a reset(all contents and setting)tomy iPhone. After this my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also after this iTunes is not recognising my iPhone. Please suggest a solution

  316. Jeff

    July 21, 2009 at 3:00 am

    I have a 3g iPhone. Today the screen turned all white. I cal receive calls on it and answer them because I know whow to slide the imaginary (now invisible) slider bar at the bottom. I’ve tried to reset the phone, I’ve been able to sync it but still can’t see anything. I’ve plugged the phone in to make sure it has a good charge on it. I’ve taken out the SIM card and also tries to reset the phone. What else can I/should I do or try? I should also mention that we live more than 300 miles from the nearest Apple store.

  317. Jeff

    July 21, 2009 at 3:00 am

    I have a 3g iPhone. Today the screen turned all white. I cal receive calls on it and answer them because I know whow to slide the imaginary (now invisible) slider bar at the bottom. I’ve tried to reset the phone, I’ve been able to sync it but still can’t see anything. I’ve plugged the phone in to make sure it has a good charge on it. I’ve taken out the SIM card and also tries to reset the phone. What else can I/should I do or try? I should also mention that we live more than 300 miles from the nearest Apple store.

    • Xavier

      July 21, 2009 at 7:38 am

      @Jeff – Your iPhone 3G should still be under warranty and I highly recommend calling Apple’s 800 number.

      I’m not sure what’s wrong, but it sounds like the display is still alive and there is a software issue.

      Have you tried restoring your iPhone 3G rather than resetting it?

      Make sure your iPhone is backed up before restoring of course.

    • Xavier

      July 21, 2009 at 7:38 am

      @Jeff – Your iPhone 3G should still be under warranty and I highly recommend calling Apple’s 800 number.

      I’m not sure what’s wrong, but it sounds like the display is still alive and there is a software issue.

      Have you tried restoring your iPhone 3G rather than resetting it?

      Make sure your iPhone is backed up before restoring of course.

  318. Jeff

    July 20, 2009 at 8:00 pm

    I have a 3g iPhone. Today the screen turned all white. I cal receive calls on it and answer them because I know whow to slide the imaginary (now invisible) slider bar at the bottom. I’ve tried to reset the phone, I’ve been able to sync it but still can’t see anything. I’ve plugged the phone in to make sure it has a good charge on it. I’ve taken out the SIM card and also tries to reset the phone. What else can I/should I do or try? I should also mention that we live more than 300 miles from the nearest Apple store.

    • Xavier

      July 21, 2009 at 12:38 am

      @Jeff – Your iPhone 3G should still be under warranty and I highly recommend calling Apple’s 800 number.

      I’m not sure what’s wrong, but it sounds like the display is still alive and there is a software issue.

      Have you tried restoring your iPhone 3G rather than resetting it?

      Make sure your iPhone is backed up before restoring of course.

  319. Elaine Ong

    July 21, 2009 at 10:15 am

    Help ME!!!!

    My 2G iphone crashed when i tried installing ActivateMMS2G. After the software installed, it asked to reboot the phone. So I did. But then I kept getting the pineapple logo only. Tried to do soft and then hard reset, but to no avail. It’s even not recognized by iTunes when I connect the phone onto my notebook. What to do!!!

    Please heeeelp!!!!

  320. Elaine Ong

    July 21, 2009 at 10:15 am

    Help ME!!!!

    My 2G iphone crashed when i tried installing ActivateMMS2G. After the software installed, it asked to reboot the phone. So I did. But then I kept getting the pineapple logo only. Tried to do soft and then hard reset, but to no avail. It’s even not recognized by iTunes when I connect the phone onto my notebook. What to do!!!

    Please heeeelp!!!!

  321. Elaine Ong

    July 21, 2009 at 3:15 am

    Help ME!!!!

    My 2G iphone crashed when i tried installing ActivateMMS2G. After the software installed, it asked to reboot the phone. So I did. But then I kept getting the pineapple logo only. Tried to do soft and then hard reset, but to no avail. It’s even not recognized by iTunes when I connect the phone onto my notebook. What to do!!!

    Please heeeelp!!!!

  322. Jim

    August 6, 2009 at 6:40 am

    My 3G phone was stuck at accepting only 20% power and now nothing. Had batt replaced and no joy?

    Any ideas..Tried different chargers and my PC and nothing. It has NO water immersion issues.

    Thx

  323. Jim

    August 6, 2009 at 6:40 am

    My 3G phone was stuck at accepting only 20% power and now nothing. Had batt replaced and no joy?

    Any ideas..Tried different chargers and my PC and nothing. It has NO water immersion issues.

    Thx

  324. Jim

    August 5, 2009 at 11:40 pm

    My 3G phone was stuck at accepting only 20% power and now nothing. Had batt replaced and no joy?

    Any ideas..Tried different chargers and my PC and nothing. It has NO water immersion issues.

    Thx

  325. mollie dee

    August 30, 2009 at 9:37 pm

    omg thanks so much for this! when i brought my iphone i got told to replace the screen would be £200 and i thought the worst thanks so much!!!

  326. mollie dee

    August 30, 2009 at 9:37 pm

    omg thanks so much for this! when i brought my iphone i got told to replace the screen would be £200 and i thought the worst thanks so much!!!

  327. mollie dee

    August 30, 2009 at 2:37 pm

    omg thanks so much for this! when i brought my iphone i got told to replace the screen would be £200 and i thought the worst thanks so much!!!

  328. Darlene

    September 3, 2009 at 6:37 pm

    Hi, I have an iphone 3g 16gb unlocked and had accidentally reset my iphone using the erase all settings which supposedly deletes all data and media. My only problem is that once it had finally finished the reset the apple logo continued to appear with the loading sign every 2 mins. I tried to restore it back with itunes but it didn’t work. It just keeps restarting what do I do? Please help!

    • Darlene

      September 28, 2009 at 6:57 pm

      I forgot to update this! I ended up fixing my iPhone the same day. What I did was put it in DFU mode and then just restored it. I had to re-jail break it and re-unlock it as well. I lost all my apps and etc but it’s okay, at least I’ve still got my phone =).

    • Darlene

      September 28, 2009 at 6:57 pm

      I forgot to update this! I ended up fixing my iPhone the same day. What I did was put it in DFU mode and then just restored it. I had to re-jail break it and re-unlock it as well. I lost all my apps and etc but it’s okay, at least I’ve still got my phone =).

  329. Darlene

    September 3, 2009 at 6:37 pm

    Hi, I have an iphone 3g 16gb unlocked and had accidentally reset my iphone using the erase all settings which supposedly deletes all data and media. My only problem is that once it had finally finished the reset the apple logo continued to appear with the loading sign every 2 mins. I tried to restore it back with itunes but it didn’t work. It just keeps restarting what do I do? Please help!

  330. Darlene

    September 3, 2009 at 11:37 am

    Hi, I have an iphone 3g 16gb unlocked and had accidentally reset my iphone using the erase all settings which supposedly deletes all data and media. My only problem is that once it had finally finished the reset the apple logo continued to appear with the loading sign every 2 mins. I tried to restore it back with itunes but it didn’t work. It just keeps restarting what do I do? Please help!

    • Darlene

      September 28, 2009 at 11:57 am

      I forgot to update this! I ended up fixing my iPhone the same day. What I did was put it in DFU mode and then just restored it. I had to re-jail break it and re-unlock it as well. I lost all my apps and etc but it’s okay, at least I’ve still got my phone =).

  331. kymali

    September 26, 2009 at 9:52 pm

    i was updating my iPhone and then after the update the phone had iTunes written on the top and then they said on the bottom slide for emergency call and i slide the phone numbers comes up and u cannot see the menu icons only the home screen and the number keys

  332. kymali

    September 26, 2009 at 9:52 pm

    i was updating my iPhone and then after the update the phone had iTunes written on the top and then they said on the bottom slide for emergency call and i slide the phone numbers comes up and u cannot see the menu icons only the home screen and the number keys

  333. kymali

    September 26, 2009 at 2:52 pm

    i was updating my iPhone and then after the update the phone had iTunes written on the top and then they said on the bottom slide for emergency call and i slide the phone numbers comes up and u cannot see the menu icons only the home screen and the number keys

  334. Keith Harrison

    October 2, 2009 at 6:39 pm

    Option #2 worked for mine as well.

    Wasn’t happy originally as I have not had the phone for long, then remembered my Palm would do the same every now and again.

    TKS much appreciated,

    Keith

  335. Keith Harrison

    October 2, 2009 at 6:39 pm

    Option #2 worked for mine as well.

    Wasn’t happy originally as I have not had the phone for long, then remembered my Palm would do the same every now and again.

    TKS much appreciated,

    Keith

  336. Keith Harrison

    October 2, 2009 at 11:39 am

    Option #2 worked for mine as well.

    Wasn’t happy originally as I have not had the phone for long, then remembered my Palm would do the same every now and again.

    TKS much appreciated,

    Keith

  337. don

    October 16, 2009 at 7:41 pm

    i need to reset my phone the pin i got wrong tooo many times apparently and now it tells me to hook it up to the itunes so i did now the itunes are telling me that i need a pin/password to unlock it i don’t know what to do!?!?!?!

  338. don

    October 16, 2009 at 7:41 pm

    i need to reset my phone the pin i got wrong tooo many times apparently and now it tells me to hook it up to the itunes so i did now the itunes are telling me that i need a pin/password to unlock it i don’t know what to do!?!?!?!

  339. don

    October 16, 2009 at 12:41 pm

    i need to reset my phone the pin i got wrong tooo many times apparently and now it tells me to hook it up to the itunes so i did now the itunes are telling me that i need a pin/password to unlock it i don’t know what to do!?!?!?!

  340. Jeremy

    October 19, 2009 at 4:47 am

    “my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also iTunes is not recognizing my iPhone.” i have the same problem! i need some help please.

  341. Jeremy

    October 19, 2009 at 4:47 am

    “my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also iTunes is not recognizing my iPhone.” i have the same problem! i need some help please.

  342. Jeremy

    October 18, 2009 at 9:47 pm

    “my iPhone is frozen with the apple logo in the screen. I have pressed the sleep and home button together to shut down my iPhone. But when I start it again the apple logo continues to show up. Also iTunes is not recognizing my iPhone.” i have the same problem! i need some help please.

  343. Jairo

    October 25, 2009 at 5:31 am

    after a hard reset my iphone doesn’t fully turn on… it gets stuck on the apple logo and then restarts itself… any help??

  344. Jairo

    October 25, 2009 at 5:31 am

    after a hard reset my iphone doesn’t fully turn on… it gets stuck on the apple logo and then restarts itself… any help??

    • Claudine

      May 11, 2011 at 3:10 am

      Did you manage to solve this problem because mine is doing the same exact thing. thanks

  345. Jairo

    October 24, 2009 at 10:31 pm

    after a hard reset my iphone doesn’t fully turn on… it gets stuck on the apple logo and then restarts itself… any help??

  346. Jean-Francois

    November 3, 2009 at 3:24 am

    My iPhone 3Gs, 16Gb, 3.1 operating system froze out completely.

    It died when I pressed the sleep button, while the phone was recharging with a cable on an USB port. The battery was indicating approximately 60 % of charge. It has now a black screen, without any activity.

    I have tried all the troubleshooting tricks: to power for more than 10 minutes; to test the ring switch to see if it vibrates; to press more than 10 minutes on the sleep/wake button and home button at once for a hard resent; to connect to iTunes; etc.

    Nothing gave a result! No Apple logo; no boot.

    I will return it to the store for a new one, because the phone is still under the 90 days guarantee. I may consider paying for an extended guarantee.

  347. Jean-Francois

    November 3, 2009 at 3:24 am

    My iPhone 3Gs, 16Gb, 3.1 operating system froze out completely.

    It died when I pressed the sleep button, while the phone was recharging with a cable on an USB port. The battery was indicating approximately 60 % of charge. It has now a black screen, without any activity.

    I have tried all the troubleshooting tricks: to power for more than 10 minutes; to test the ring switch to see if it vibrates; to press more than 10 minutes on the sleep/wake button and home button at once for a hard resent; to connect to iTunes; etc.

    Nothing gave a result! No Apple logo; no boot.

    I will return it to the store for a new one, because the phone is still under the 90 days guarantee. I may consider paying for an extended guarantee.

  348. Jean-Francois

    November 2, 2009 at 8:24 pm

    My iPhone 3Gs, 16Gb, 3.1 operating system froze out completely.

    It died when I pressed the sleep button, while the phone was recharging with a cable on an USB port. The battery was indicating approximately 60 % of charge. It has now a black screen, without any activity.

    I have tried all the troubleshooting tricks: to power for more than 10 minutes; to test the ring switch to see if it vibrates; to press more than 10 minutes on the sleep/wake button and home button at once for a hard resent; to connect to iTunes; etc.

    Nothing gave a result! No Apple logo; no boot.

    I will return it to the store for a new one, because the phone is still under the 90 days guarantee. I may consider paying for an extended guarantee.

  349. Anna

    November 24, 2009 at 8:02 am

    Thank you so much! This worked for me!

  350. fgfhdgnf

    November 26, 2009 at 4:33 pm

    thanks bro, i thought i was up sh*& creek, worked like a champ

  351. Janine

    November 28, 2009 at 2:55 pm

    just want to thank you very much for your info, my iphone did exactly the same thing and the soft reset worked so thank you very much!!!

  352. Vicky

    December 6, 2009 at 1:43 pm

    Hi Xavier,
    I´m currently in Mexico and don´t have access to Itunes, is there anyway of resetting the iphone without having to plug it into a computer? I have tried the soft reset and the hard reset and nothing is happening. I keep getting the apple symbol followed by the USB cable pointing to Itunes. Please help!

  353. Nick

    December 31, 2009 at 5:59 am

    Thank you so much my phone just locked up and this worked. Thanks!

  354. Mehdi

    January 4, 2010 at 4:14 am

    Hi sir plz help me
    i have a chinese iphone which it has no sleep/wake botton on top of it .so I dn know exactly how to reset or reboot it .by the way all icons on its display has changed into SMS icon and I cant do anything with it .
    I'll appriciate an early reply

  355. RBrazil

    January 18, 2010 at 8:27 am

    Thank you thank you thank you!!!

  356. jasupinder

    January 21, 2010 at 5:26 pm

    i had restored my iphone.a message was given by it.the message was all the data ,settings will be deleted .it would take an hour to restore.the white line appered on screen with apple sign.it completed in an hour .my iphone restarted itself but it was showing only apple sign with a loading sign of a circle.it restarts my iphone after 15 or 20 mins.whats the problem .plz help me soon.it is also not connecting to computer.its still in loading position

  357. netzero3234

    January 26, 2010 at 9:06 am

    I have no description under my all my icons on the springboard? They work though. Already did a soft reset. How do I get the descriptions back under my icons??

  358. rye7

    February 6, 2010 at 6:38 pm

    Help! I have an unlocked iPhone and it sorta died on me. It is stuck on the blank screen and Apple logo and I've tried soft reset but all it does is turn off the phone. Don't see any red slider to power off or anything except the white Apple logo. ITunes recognizes the phone. I tried syncing it and iTunes says its done it. But the screen still has the Apple logo only. What can I do to fix this? Please help.

  359. Anonymous

    February 11, 2010 at 4:01 pm

    u suck

  360. Josh

    February 14, 2010 at 8:37 pm

    hey you can win a new iPad here,
    http://theapple-ipad.blogspot.com/

  361. paul

    February 28, 2010 at 8:29 am

    my iphone just has the apple logo and a black back ground screen on it tryed to force a restart but nothing happens what do i do ?

    chaos2good@yahoo.co.uk

  362. Eden

    March 6, 2010 at 5:00 am

    OMG!! Thank you so much if it wasn't for this I don't know what I would have done. I used option #2 because my IPhone 3GS froze in the middle of an update and I paniced because it wouldn't do anything! And I couldn't call apple because I don't have a home telephone because I live in the city. Thanks again!

  363. daiseymorris

    March 18, 2010 at 4:09 am

    To reset a iphone you will just need to press and hold the home and power button for some seconds and it will automatically reset the iphone and will restart. This is the procedure to reset.
    florida fly drives

  364. antoine

    March 20, 2010 at 6:26 am

    i purchased an unlocked iphone and was using a tmobile sim card! i accidently restored it back to its original settings is there anyway to unlock it as to where i can use the tmobile sim card again! i'm perplexed totally!

  365. antoine

    March 20, 2010 at 1:26 pm

    i purchased an unlocked iphone and was using a tmobile sim card! i accidently restored it back to its original settings is there anyway to unlock it as to where i can use the tmobile sim card again! i'm perplexed totally!

  366. daiseymorris

    April 7, 2010 at 5:04 am

    My iphone 3g was giving me some problems and so i did hard reset by pressing and holding both the home button and power button at the same time. When it was restarted it was reseted to its original way.
    cruise and stay

  367. Frank

    April 7, 2010 at 3:07 pm

    i had restored my iphone.a message was given by it.the message was all the data ,settings will be deleted .it would take an hour to restore.the white line appered on screen with apple sign.it completed in an hour .my iphone restarted itself but it was showing only apple sign with a loading sign of a circle.it restarts my iphone after 15 or 20 mins.whats the problem .plz help me soon.it is also not connecting to computer.its still in loading position

    this is the exact same problem im having please help

  368. lovisabenson

    April 9, 2010 at 4:15 am

    I got iPhone just a two months ago and it is working very nicely but before two days I have installed an application to it and then my phone gone black screen and then a simple screen appears but no one function are working so I need to know about to solve it and wanted to know about to reset it.
    property for sale

  369. fabian

    May 16, 2010 at 10:21 pm

    my iphone was frozen…..thanks alot!! held down the sleep button and home button and now the iphone is workin again!!

  370. Judy

    May 23, 2010 at 11:24 pm

    Thanks for this information. You saved me a trip to the Apple store, which is on the other side of town.

  371. Slim

    May 24, 2010 at 8:32 pm

    my iphone is not turning on at all, and its not taking the charge….does anyone know what the probelm could be?

  372. rc

    May 27, 2010 at 6:26 am

    my application store has my old e-mail address i recently changed it and got rid of the old one. now it does not let me renew my application store e-mail address… NEED HELP… thank u

  373. rc

    May 27, 2010 at 6:27 am

    my application store has my old e-mail address i recently changed it and got rid of the old one. now it does not let me renew my application store e-mail address… NEED HELP… thank u

  374. mario

    June 5, 2010 at 1:27 am

    thanks alot………helpd so much…….was about to go to a party but it was frozen and i need help fast …..thanks alot

  375. Yeti Zanzan

    June 28, 2010 at 4:36 am

    How do you do this? I am in the exact same situation and don't know what DFU mode is. Please help!!

  376. Georginaedavies

    July 19, 2010 at 8:18 pm

    HELP. Just done an update on my iphone and it has crashed the whole thing and now gone back to default setting showing emergancy calles and imi number. I have pluged it into the pc and itunes wont recognise it keeps telling me to download the latest version. Does this mean i have lost the lot.

  377. gefrom

    July 28, 2010 at 11:10 pm

    THANK YOU!!!!! THE SOFT RESET WORKED TO RESTORE MY IPHONE 3 GS!!! I was soooo worried when I accidentally placed my iphone in my pocket with my credit card and when I pulled it out the screen was black and wouldn't turn on or anything!! I was so worried I had ruined it! Im pretty sure the magnetic entities in the strip ont he back of my card did something to the phone. But after reading this post i tried pushing the on/off and home button at the same time and the apple came up after several seconds:) Then I just powered it on…no harm done! Yeah! Thank you thank you for posting this info!

  378. Kennethcasey1133

    August 2, 2010 at 10:11 am

    I bought a Apple 3G i- Phone 4 $50.00 with-out the Sim Card the I-Pod worked
    I-tunes & I-Touch part worked fine. Then it stopped and I accidently downloaded
    Some wrong new up date i think said 3.1.3 now my phone wont work right the
    power comes on and a picture of an emergency phone? Can any one help me
    restore or reset it PLEASE! i tried both and no luck

  379. Nati1133

    September 16, 2010 at 4:42 pm

    Have just done the soft reset to my iphone and it is now working perfectly thanks alot. You know what amazes me most ?… this internet thing… i mean whenever you have a problem and turn to the net for solutions, and there it is.. plenty of useful solutions like the above one.. wow what a great discovery i wonder where the previous generations got solutions for their problems quickly before the discovery of the internet. Thank you Xavier Lanier.

  380. yiwu wholesale market

    September 27, 2010 at 3:26 am

    ou plug your iPhone into your notebook?
    Is your iPhone stock (i.e. no modifications, unlocking, etc.?).
    As a starting point, make sure y

  381. Anonymous

    October 13, 2010 at 9:00 am

    Just got my iPhone reset and solved the detect sim problem, thanks very much!! Hellpful!!!!!

    And in the course I found an iPhone spot gathered many iPhone resources and some are really do help for beginners: http://www.ifunia.com/iphone-column/index.html

  382. Anonymous

    November 20, 2010 at 9:35 pm

    i factory reset my iphone & now it wont let me do anything it says emergency calls only. can someone pleaseee help!

  383. ROBERT

    December 14, 2010 at 11:51 am

    i have forgot my iphone passcode and now when i try to plug it into itunes it says that there is an error and it cannot be connected, i was wondering if there is anyway that you can completley reset an iphone quickly without going on itunes or on iphone i just need to reset it as my phone is now completley locked and there is no way what so ever in which i can get on it, as it doesnt even come up with the passcode anymore, does anyone know how to resolve this problem??

  384. wes

    January 31, 2011 at 11:58 am

    i forgot my passcode to my iphone, and i dont have the computer it is synced to. how do i fix it with out going to applestore?

  385. Dina

    February 11, 2011 at 3:48 pm

    Thank you SO SO SO SO SO SO SO SO much for posting this article. I was panicking wondering why the screen was blank — and I mean dead blank, not frozen on a page or something. Nothing I pressed was working. Apple’s website only has an “i’ll call Apple later” option, which I CAN’T DO IF THE PHONE SCREEN IS BLANK! AT&T’s website has chat till 11PM. Saved, right? WRONG! “All chat personnel are currently busy.” Translation: we are cheap and only hired 2 people to chat with customers. After hitting wall after wall, I found this site via Ask.com. THANK YOU THANK YOU THANK YOU again for posting this. You’va saved me much grief and headache. The soft reset worked, and I have my lifeline back (yes, I use my iPhone frequently and get upset if it’s not working).

  386. karina

    February 21, 2011 at 11:47 am

    my i phone is 21 million min locked and when i lug it into i tunes it wont do anything i was woundering if there is anyt thing i can do to get my phone unlocked???

  387. ambermariesj

    May 22, 2011 at 8:40 pm

    thank you. solution number 2 saved me!

  388. Tisha

    November 23, 2011 at 1:52 am

    I need help…I never docked my phone. I forgot password & now it is diabled??? I don’t mind restoring it…I just dont want to loose my pics…Is there anyway to back it up??? before I restore or how can I get pics off before I restore??? HELP my child is 3 and I will loose alot of pics. :(

  389. programmy jar

    December 6, 2011 at 5:39 am

    Hello my family member! I want to say that this post is amazing, nice written and come with almost all important infos. I?d like to look more posts like this .

  390. -

    December 17, 2011 at 2:40 pm

    decent and educational info.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>